Roy G.
Our loan officer
Our loan officer, Andrew, was very helpful with the entire process. He responded to all of my questions and concerns even on weekends and in the evening. When something popped into my mind, I would send an email to Andrew and he would reply immediately. The biggest problem that I had was with the appraisal. The appraiser pointed out some problems with my house that I had not had repaired because of the Pandemic and they were covered under my house warranty. Because of the refusal of the underwriters to finalize the loan, 2 problems with a total of $1,000 estimate to repair them, for a house that was appraised at $830,000, seemed ridiculous. I was forced into resolving the problems before I felt comfortable doing so. Jason Lynch worked on my behalf to resolve the problem and arranged for a plumber to give final approval of one item. The other item was a garage door opener, covered by home warranty, which I had replaced, but the repairman, determined that an additional $1200 was needed to replace all of the garage door hardware. Since I was under pressure from the underwriters to complete the work, I did not get additional estimates nor even find out if the work was necessary. I just paid for the additional repair. So my only real problem was with the underwriters and the appraiser. The loan officer and his team were magnificent and the loan went through as promised.
Response from Reverse Mortgage FundingMay 19, 2022
Thank you, Roy! We’ll be sure to pass along your positive comments to everyone who helped you.



