Revel Systems Reviews | Read Customer Reviews of revelsystems.com

Revel Systems Reviews | Read Customer Reviews of revelsystems.com

Revel Systems reviews

425 approved reviews, newest moderated first

Sanjeev G.
Jan 2, 2019
Revel System is excellent POS software…
Revel System is excellent POS software in modern era.
Response from Revel SystemsJan 8, 2019
Thank you, Sanjeev!
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Eric
Jan 2, 2019
Giving up
i wrote a short version of what happen with my POS but was told it was accusatory, it was, but isn't that what the review is for. or maybe we can only write the good reviews. Before you buy a POS make sure you do all your homework. I thought i did and was very, very, very wrong.
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JAMES C.
Dec 24, 2018
Systems works, needed more direction
Systems work great, but I really needed some guidance during the install process. I’m sure Revel Uni is great, but a little more dialogue with my Support staff would have made the difference.
Response from Revel SystemsDec 27, 2018
Thank you for the feedback, James. We're sorry you had a tough time with the installation process—but for any questions moving forward, definitely check out our new in-console help tool, Revel Assistant. More details can be found here: https://revelsystems.com/blog/2018/12/19/meet-the-new-revel-assistant/ . If you have any specific questions or expertise needs, shoot us an email at [email protected] . Thanks again.
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Steven
Dec 24, 2018
Great product and great system.
Great product and great system.
Response from Revel SystemsDec 27, 2018
Steven: great customer and great user. Thank you!
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Rafee
Dec 22, 2018
It’s a really easy to use system that…
It’s a really easy to use system that gets the job done for many features a business would need. The fact that it runs on iPads and that you can access your reports and even edit your menu from your phone is really convenient. The web portal is also pretty great. And customer service is available around the clock and have been able to help us resolve any issues we’ve encountered over the years.
Response from Revel SystemsDec 27, 2018
Rafee, we're blushing. Thank you so much for the kind words—we appreciate the customers, like you, who have grown and learned with us. Here's to your best year yet in 2019!
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George S.
Dec 21, 2018
Revel Systems is the best
Revel Systems is by far the most advanced and comprehensive Restaurant management system as it is much more than a POS. Proper recipe control doesn't exist in POS.
Response from Revel SystemsDec 27, 2018
Thank you for the feedback, George! We agree—but there's always room to build and improve! Look out for new updates and capabilities in the new year. Thanks again!
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Maysa
Dec 21, 2018
Very good experience!
Very good experience!
Response from Revel SystemsDec 27, 2018
Thank you, Maysa! If there's anything you need, shoot us an email at [email protected]. Thanks again!
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Mike
Dec 21, 2018
Scheduling is very annoying and communication issues
Scheduling is very annoying and we have had a lot of communication errors between our pin pad and POS. Revel and Moneris have had many phone calls but we are still having communication issues.
Response from Revel SystemsDec 21, 2018
Hi Mike, thank you for your feedback! We're sorry that you've found the scheduling function frustrating. Check out https://revelsystems.com/revel-university/scheduling-employee-shifts/ for a quick refresher on the functionalities—we recommend importing your shift schedules from Microsoft Excel. As for the difficulty with your payment processor, we apologize for the struggles on this front. We don't see any recent support tickets related to this issue, but please let us know how we can help. We appreciate your patience in the meantime.
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