Revel SystemsReviews of revelsystems.com

Revel POS has its quirks - Revel primarily serves the restaurant market, so their offerings to the retail market have limitations due to Revel's inexperience with Retail...but they do care, they are trying, and in the year that we have been using the system, there have been improvements, albeit small ones.

i`m very happy with your system its very ez to use , when i call with a portable help is always available ,but level 1 could do better a lot of issues they cant help so well

It isn't the cheapest nor the easiest to load, but once you're up and running it's definitely the most superior system we have used to date. In addition, our employees are quicker with the Revel POS and our customers have taken notice. We are able to move more customers through our line than ever before! Thanks Revel

We love using Revel! It's easy to learn, super efficient and provides our guests with the best possible service. The on-boarding was a little challenging but our Sales person, Alana was excellent to work with and really helped us through the transition. We recommend Revel to everyone!

Revel is easy to use and configure. It also provides the most robust reporting functionality for a web-based system. I would highly recommend this to any restaurant considering a new POS. We worked with very professional, accommodating and knowledgeable technicians to transition to Revel. The process of installing the system was seamless and effortless on our part.

We are existing Revel System customer but I think our 2 year relationship is going to be an end. Changing a POS system is not simple but we still choose to leave must have our reasons. I just want to share my experiences with everyone who might consider marry to them. 1. We were told from their sale rep the QuickBooks integration will 100% work for Canadian customer because of this reason we signed off the deal, however we don't have a chance to test the integration because it was still under development, we should wait till the launch but we can't wait because we need a new system to support our grow. We did reconfirm the QB compatibility again and again so we don't think there will be a problem. We got everything setup and running, about few months later the QuickBooks Integration finally launched but they told us this feature strictly for US customer only, What?! This case only escalated to their sales team lead and they refused to go further higher, you have no easy way to reach their upper management team unfortunately we dun have any recording or email for the proof, they only offer a free month to settle the case. They would guarantee you everything at the beginning and once you in everything is just too late, we have learned a lesson. 2. We are not pleased and disappointed on how Revel handle system upgrade, almost every single incident causes us problem and certain level of business impact, we need to bend or change our business model/process to fit these updates. Revel introduce new feature but at the same time take away the old feature immediately, can you imagine how much trouble causing? For example we never had an option call “Credit Limit”, after the latest mandatory POS upgrade on iPad (this is another matter will mention after), we are forced to commit the new changes, we can no longer take "House Account" credit payment until we enable the "Credit Limit" option inside customer, but this is not the major problem, I am so shocking they don't provide a batch upload method, instead we are instructed to make this change inside each customer one by one, we have thousands of customers are on account. This is so ridiculous but why they can't just keep thing simple? 3. The Revel POS consist by two pieces, the frontend (iPad) and the backend (web management). Periodically they roll out major upgrade (notified) or small updates (silence) at the backend and then you must follow their schedule to download and re-install the new iPad App manually during off business hour to match your backend version, otherwise your iPad POS will not function properly 4. They have very slow development, usually the iOS App should be prepared and updated on device before the new iOS launch, but Revel work reversely, they will tell you DO NOT upgrade your iPad iOS Software whenever until they ready. They need to understand you cannot disable system update on iPad, until some point you will get the software update reminder popup crazy everyday on the iPad and you must choose "remind me/install later" to bypass but couple times my staffs by accidently hit the wrong button and fire up the software update, then the till will be out of service until we reach Revel support for fix. I cannot blame on my staffs in this case, Revel have to do something to avoid this to happen. 5. Support - their level 1 support is useless, even level 2 not really helpful, the most words I have heard are "Sorry" or "This is the system design, nothing we can do". I don’t need a sorry. I have a strong feeling their development teams make whatever changes they want without thinking the impacts would brought up to the customers. 6. The most funniest thing is Revel have a Voice of Customer team to hear your feedback, this is cool, they do reach out you to hear your problems or complaints but limited to listen only! They don't follow up anymore, I have one phone conservation and one email both sink into the deep sea, sigh* Good luck!

Horrible experience! If you are considering Revel for QuickBooks Online integration beware of false advertising. While receiving the sales pitch for the product, I was assured that complete integration was available. I specifically asked about house accounts and transferring account info to QuickBooks. Everything was great I was told! We work closely with QuickBooks for complete integration. Blah Blah Blah! Upon receiving the system and starting my training(which took a week after I had everything setup). The trainer was confused saying those features would be implemented later down the road. That's not what you offered me before I bought this! A couple of other minor issues with setup and functionally(all of which were confirmed working over the phone with the sale rep). I promptly asked for a refund. I was then told, since I didn't have those specific requests for features in writing that I would have to pay a fee of $500 for a refund. I only spoke with the rep over the phone. Why would I have emailed the questions, when I just could ask the sales person? My word vs. their word is the only explanation I got. After numerous calls and messages(all unanswered). Two full weeks after notifying Revel I wanted to cancel. I was emailed saying I was going to be out close to $800 for canceling. The extra cost was for nonrefundable charges. Buyers beware, make sure you have everything in email form so it can be traced. $1587.45 initial cost for buying Revel. If you cancel you'll only get $750 back. If your Sales team are selling features that don't exist, the customers shouldn't have to pay. Never Again!

Love that Revel is easy to use and that they are constantly improving. If they don't have a solution to my problem they help me to solve it or let me know they will work on adding it to there system updates.