Revel SystemsReviews of revelsystems.com

Be careful with Revel. They are a good POS system, but if you cancel they become vindictive and aggressive. I switched systems because our franchise required it, so when it was time to renew, I didn’t, and when I called to cancel, they said I had agreed to a pop up message for 3 more years so they invoiced me for $25,000 that they say I know owe. The interesting matter is that like other times that I renewed my contract, a representative had reached out a few weeks before I cancelled so we could discuss the terms of my new contract, so why did they sent someone to renew my contract if it could be renewed on a pop up. Also. Revel is very detailed, every time you make a change, they send you a docusign to agree to the change, every time I renewed my contract, I received an email with a docusign contract that I had to sign. And now, since I told them I cancelled, all of a sudden I am on a 3 year contract that I never agreed to. So be VERY careful with them if you plan to leave them, as they will become vicious and awful.

Avoid!! Won't let you cancel, contract automatically renewed every 1st of January for another 12 months, so if you want to cances still have to may every month untill end of contract. Thieves!!!!

I use this product across my restaurants in the UK and can't praise it highly enough. I have all the benefits of a well established product with lots of integrations where I need them but with the super secure architecture of iOS. The project process and initial support from NFS has been first class and the credit card processing is saving me money vs my last deal with Dojo.

RUN! DO NOT WALK! This company is a complete fraud. Not only are their services absolutely terrible, outdated and unreliable, they will charge you fees for literally not having the service. I wouldn’t recommend this service or company to anyone, even if it was the last company on earth. They have been the absolute worse company to “work with”—even though I am not even on their platform. They are frauds and LAWSUITS are waiting to happen. They would promise that their systems are capable of handling rollouts with our franchise BUT that is otherwise proven. Such a HUGE mess and they would just keep charging fees, regardless that their system isn’t even capable of handling a children’s lemonade stand, let alone a store. Pathetic. I’d give them negative 5 stars if I could. STEER CLEAR!!! RUN to the nearest EXIT. SAVE YOURSELF.

One star only because zero was not possible. So very shady - as an existing client, back in March '22, I, and I suppose everyone? received a "pop-up" on the register requiring my cashier to agree to their new terms of service. Plus, even if the pop-up wasn't clicked, simply continuing to use the system was a de facto contractual agreement. What's in that agreement, on page 11? A new three-year contract with full payment required if cancelled. No notice, no acknowledgment of agreement. Nothing. I only found out when I went to cancel the service and now am on the hook for thousands of $$. Please everyone, let me know where to sign up for the class-action lawsuit.

Ever since I switched to Revel Advantage my business life has become more complicated. Missing deposits, Adyen dashboard displaying inaccurate information. You can't even contact Adyen as Revel is the gatekeeper and they do not respond to legitimate concerns. They say "very sorry about your experience" quite a lot but do nothing about it. When I ask to escalate my concerns they tell you what you want to hear then "leave you hanging." by not responding or answering your direct question. I have been in business for 25 years and I have never had the poor customer service and amateurish product that I have experienced with Revel Advantage and Adyen. I am counting the days until my contract with Revel expires.

I'd give zero stars if I could. Aside from their weak technology, their support and communication are non existent. They've deducted money BEFORE the start date of services, they do not respond to emails or calls, and the reporting is unclear and confusing. The integration with 3rd party sales is not reliable and you will lose both customers and money. Their technology does not support what they are selling and I would steer clear of this company at all costs.

STEER CLEAR!! Lost orders, painful user experience, horrendous reporting, over billing, failed credit card processing daily, random system reboots required daily during store hours, incompatible with loyalty program. The list goes on and on. The one thing I will admit is that they are good at getting foolish executives to buy their lies. Whatever you think you are getting with Revel, please think again!!