Kelsey A.
SCAM
Sent me a GameCube in a FedEx envelope so it was COMPLETELY DESTROYED. I requested a replacement which took over 3 months. The replacement didn't work, so I asked for a refund and they offered me less than half of what I paid IN STORE CREDIT. They wont even give me my money back. Not to mention, they waited until they received my return to tell me that they couldn't approve my refund request. SCAM. John isn't even a real person. Every time I call, I get someone who sounds like they are in a house full of children.
Response from Retro vGamesJun 22, 2025
We’re very sorry to hear about your experience and the issues with your order. We take packaging and customer satisfaction seriously and regret that this situation has caused you frustration. Regarding your refund, our policy is to issue store credit for certain returns, but we want to make sure you feel heard and supported. Please contact us directly so we can review your case again and work toward a resolution. Thank you for your feedback, we're looking into it to help improve our experience for our customers.




