Retro vGamesReviews of retrovgames.com

This website sucks. My stuff didn’t work. I ordered a Wii and a bunch of games and stuff to go with it. It took 6 weeks to receive my items in separate packages. They had no problem responding at the time being and said I can ship my order back in full and receive a refund. I’ve been contacting them non stop for a full month and now they are having a hard time replying since they received the items and don’t want to give me a refund. The only times they have replied is to ask for me to tell them what items I sent back as if they never picked it up from usps and went through it. Completely unprofessional and no one should order from here.

If I could give it 0 stars I would. I rarely review any companies, but with Retro Vgames, it's been a horrible experience. Charged mid range for the products I received, with extremely low quality return. One of the games I ordered didn't even work and they were planning on sending it back to the seller so they can potentially use it to scam again. When communicating with the customer service, they "lost" my communication thread 3 times. They are a awful company, and I wish I didn't have to say it.

Bought two "refurbished" Wireless PS3 Controllers from Retro V Games on Dec 26, 2025 (order #710697)—website promises 1-year warranty and 30-day refunds. Arrived Jan 3, 2026, and both were trash out of the box: one with ghost inputs firing random buttons, the other with a floating left thumbstick that drifts. Emailed them Jan 4—no reply. Called their line (423-873-8768) multiple times (Jan 8, 20, 26); it loops voicemail and hangs up. Got two dodgy callbacks from a masked WA number (206-589-3852) saying "wait longer" and blaming "spam folders," then a Jan 21 email asking to resend "lost" info (while replying to it). Crickets since. This is straight-up fraud—drop-shipping items without testing, then dodging accountability. Avoid like the plague; I'm out $98.16 and escalating to BBB/Amex. Do not buy here.

Since they're affiliated with RetroFam, they get this review as well. This place is a joke. I ordered 2 Nintendo 64 games and a memory pack. The games arrived and we're authentic, and nicely cleaned. However the memory pack was missing. I've have since been emailing them daily from both of my email addresses and calling twice a day, they never answer the phone, nor do they reply to emails. I also found out about Price charting after the fact, and saw that they also are very over priced on almost everything they sell. Buyer beware, IF you actually get what you order, it'll be cleaned nice and function, but apparently that's a big if

💩💩💩💩💩this is the only 5 decent enough to give this company! Total scam, so called customer service doesn’t exist. I ordered 2 products and are unopened and cannot get in contact with anyone. Shipping took forever but I must say getting emails to lure you to buy more products is spot on. Dumb of me not to read all the reviews. Don’t waste your money!

Do not buy from this company! They are scammers and you will regret it. I purchased a ps2, guitar hero, and guitar on December 14, 2025. Paid for expedited shipping and they still have not sent me everything. I got sent a crusty old ps2 that was covered in dust that was also missing the video output component. Customer Service told me to test it out but I cant because the part is missing. All the attempts to contact them are not working. This place is a joke. They are 100% scam artists. Do not buy from them. Im out 300 dollars. Im writing this on Jan 11, 2026 so you can understand how long I've been waiting. UPDATE: finally got the rest of my order January 23, 2026 with no customer service updates or anything.

Placed an order and it’s way overdue on shipping. Nobody will respond to email or answer the phone. When they do it’s an automated message. AVOID!!!!!!!

Scammers, got the most beat up console I’ve ever seen in my life. It was not refurbished like they advertised. It didn’t come with the power cord or controller and there was a live cockroach in the box. The console was wrapped very poorly. It was placed in a box just big enough for it to fit and had a bag of shredded paper on both sides that were flat as a pancake. I contacted them and told them I wanted to return the item, still waiting on a response. I’ll be filing a complaint with the FTC which I encourage everyone to do so we can get rid of these a holes.