Retro vGamesReviews of retrovgames.com

If I could give a -1 I would. Purchased a PS3 console on Feb. 6 and didn’t receive it until Feb. 27. Hooked the console up, put in a game just to find out that the disc reader wasn’t working and that after on 3 minutes of turning the console on, it was extremely hot. Called the “customer service” number and was informed to put in an email what was wrong and that I wanted a full refund. I then was told that it was going to take up to 72 hours/6 days before I got a response from anyone about the refund. Called “customer service” back and could only leave a voicemail even though I had an option not not, kept call after sending another email and let them know that I was going to get in touch with BBB about their lack of communication and interest about resolving issues with their products and finally talked to someone only to have them tell me that if I don’t hear back from someone in another 48 hour to call back! I WOULD STRONGLY SUGGEST DO NOT DO NOT HAVE ANYTHING TO DO WITH THIS MERCHANT!!! They are incompetent and do not believe in customer first!!!!!

This company is horrible to purchase from. Packaged game system was broken in many places. There was plenty of bubble wrap to completely wrap the item several times but they just threw it all in the box. The website advertised specific colored controllers and I got random colors. Was missing a controller. Imagine my daughters face seeing her system in shambles when opening the box. The customer support phone number just goes strait to an answering machine despite being within operational hours. The company isnt BBB verified and I should have know this would have been my experience. This company SUCKS!

Hello, placed an order on February 2nd. Said it was going to be here by the 18th. Still have not received it. Email customer service several times. Got no firm updates. Would like someone from the company reach out to me

They take your money and don’t ever send you anything. Crooks. How this place is still allowed to operate is sickening.

DO NOT BUY FROM THIS COMPANY. Thier products are often not functioning and their customer service is non existent. I purchased something from them almost a month ago and it doesn't work. I have been trying to return this thing for almost a month. They don't answer the phone or return voicemails or texts. I will never buy from them again.

I purchased a N64 bundle as a Christmas gift and they sent a broken machine. After a month and a half of getting this fixed, they have still not fixed the problem and have gone ghost for the last two weeks. This business is terrible and does not deserve your money, time, or stress. Clearly this is a recurring issue. I filed a complaint with the Better Business Bureau and suggest everyone with a bad experience do the same.

absolutely disgusting business. sent me broken products and since they are just a drop shipper they charged me much more than the product should have been (the actual shipper included a receipt). do not give your money to this scumbag

This is just a dropshipping scam - they buy an eBay listing and tell them to send it to you, and keep the difference in price. I know because I received a package that had info for an eBay shop both on the return field and on an inside card. RetroVGames doesn't actually do anything themselves, they take advantage of people not finding better prices and rake in the free cash.