Retro vGamesReviews of retrovgames.com

I ordered an Xbox back In Nov. 2025 for a Christmas gift for my son. At the time they were running a promo, get two controllers and games included so I got it. After opening the gift for Xmas discovered they sent me the wrong Xbox! After submitting my info. they reached out to me, then lost my claim and told me to send everything again. Second time around I only took pics of the Xbox since that's what was wrong. I was sent the wrong Xbox a second time, with no wires, controllers, or games. I sent back the wrong Xbox and finally got the correct one in March! I didn't get any controllers or games. They are now telling me the order never came with multiple controllers or games and unless I can prove it with pics or order info I can't get a refund or the additional items. Since it's taken so long my email and pics have auto deleted. When they sent out the original order info. they only showed and included the Xbox, with one controller. When I sent back my original order to them it weighed 9lbs 5oz. A single Xbox and controller with cords won't equal that amount that amount shows there were other items in the box. They can't or won't pull up the original order they received from me. When you call the # it's the same person answering every time. You never get a call back from them, only email responses. The one time I did get a call was an accident as I could hear adults and kids talking. DO NOT GIVE YOUR MONEY TO THIS COMPANY THEY ARE A SCAM AND FRAUD

Wow i really messed up not doing my research more on this company before ordering. dont make the same mistake I did and stay far far away. They send you fake tracking labels to think your issue is being resolved, just so you dont do a chargeback in time. Absolute garbage service.

This place doesnt deserve a one star, it’s just a tourist trap.

This company is run by scammers so be careful of your information. Stay away from their websites, they go by Retro vGames / RetroFam. Do not trust them scammers. If you have already ordered from them and have any issues with your order go file a complaint to your state attorney general or state of consumer protection office right away. It will take at least 10 complaints to get immediate action and attention to stop this company from existing. Again, DO NOT BUY FROM THIS COMPANY. Stay away!!! Look elsewhere.

I ordered an "official", blue, Sony PS3 controller for $42, but instead received a cheap, Chinese knock-off (which is also offered on their site, but for $25). I emailed their help, who requested a photo of the controller I had received, which I immediately sent. Since then (10 days hence), I've heard nothing and have had my emails, voice mails (nobody ever answers the phones), and website form submissions ignored. This was a bait and switch if I've ever seen one, and I have since put in a charge dispute with my bank. Their one-year warranty is worth nothing if they don't respond!

I bought Pokemon Emerald for nearly $300, it turned out to be a fake. They will not help me out with replacing it or getting a refund. DO NOT BUY FROM HERE.

I purchased a backwards compatible PS3. Arrived late and A regular one was mailed to me. Customer service was almost non-existent. Refused to refund my $60.00 insurance for the console because it now applies to the extra controller I purchased. A nightmare, buy cautiously.

Stay away from Retro vGames! The website gives you hope that you can purchase hard to find PS3 controllers, but when I ordered 2 of them, I instead received cheap Chinese copies that were nothing like the originals in the picture. I emailed them multiple times with my concerns and it was ignored. I initiated a dispute via my credit card and about 2 weeks later, Hafiz finally responded and claimed that the switch was a mistake. I don't believe it for a minute. He required that I send the controllers back even though they are not worth the price of shipping. Since he provided a prepaid shipping label, I packed them in the same flimsy padded envelope in which I received them, but I was very disappointed that their attempt to scam me resulted in so much of my time being wasted. I should have read more reviews about Retro vGames and I would have found many like this one. I hope this will help others to avoid my negative experience.