Terreon's Entertainment S.
‼️Scammers‼️
Update December 24, 2023: Yeah no, didn’t get the rest of my order, so I’m calling them scammers straight up. If you want more context read the rest, but if you don’t feel like reading, don’t buy from these people. Don’t spend over 300 like I did. You won’t get your things. I bought a 3DS, two games, a case and an sd card. First and foremost, the prices are genuinely insane. Basically $100 for tomodachi life by itself, just to give you an idea. My order was supposed to arrive in 3-5 business days. The 3DS and it’s charger came on the third day, but nothing else did. When I was looking for them I saw that they sent a paper explaining how this might happen. That if you’re missing some items, they most likely got shipped separately. I was fine with this, but I wanted to call them just to make sure that’s what was happening. Went to call once, no answers. Called again a while later, still no answer. I was even making sure they were open, and left a voicemail. No response back. So at that point I just gave up and decided to wait the rest of the business days for the rest of the stuff to arrive. It’s now the last day as I’m writing this at around 2am in the morning. If my things don’t come today I’ll chalk it up to being a straight scam. I even called again today and still no answer. My tracking was even temporarily deactivated for a couple of minutes before I could see it again. The way the tracking looked, it made me think all of the things were delivered on the same day. I’m extremely disappointed and I advise that you don’t buy from them. The fact that they even have to tell you that shipments like this will happen, without proper tracking of the items, means that it happens way too often and is way too risky. Spent over $300. Surprised that it even came with the charger to begin with. Don’t buy from them, seriously not worth your time, and especially your money.
Response from Retro vGamesJan 13, 2024
Hi Terreon, We are sincerely sorry for the disappointment and inconvenience you've experienced with your order and the lack of communication from our side. This is not the level of service we strive to provide, and we understand your frustration. To expedite the process, we kindly ask you to please contact our customer service team at [email protected] and we will ensure immediate assistance. We apologize for the inconvenience again and are committed to making things right. When you shop with us, your hard-earned money is secure. We always deliver the complete order, and if we cannot deliver an item due to any reason, we do refund. All of this is done with complete transparency while keeping the customers in the loop and we are really sorry that this was not the case this time! Please send an email to the email address provided above and we assure you that we are going to resolve the issue you faced and make this right. Best regards, Retro vGames Team