Stacie G.
Scam!!!! Received a broken N64 console
Update 02.28.24: received the response from the vendor and it is a embarassing excuse for bad products and customer service. There is ZERO chance that this console was ever tested by Retrovgames. Both power cable and AV cable were broken irreparably and the console itself cannot even latch onto the game cartridges. Anyone with a brain cell, knows that the N64 was discontinued and that was the very reason I purchased this console for my Veteran husbands 40th birthday. A bit of nostalgia of our childhood. And now it has been tainted by this experience. RetroVGames and the blatant excuses your actions and representation of being a scam business (especially on a reputable platform like TrustPilot) will not work with me. Your response is not acceptable. Period Received a broken N64 console. Completely broken from all levels. Bought it for my husbands birthday and he didn't plug it in for a few months as he was travelling and then when I complained it was outside of the 121 day return window and therefore they did nothing. Do not buy from this business.
Response from Retro vGamesFeb 28, 2024
Hi Stacie, We are deeply sorry to hear about the disappointment and frustration you experienced. The Nintendo 64 was discontinued by Nintendo in 2002. All of the consoles available are used. Considering the age of the consoles, even after testing them before shipping them out, they can still malfunction. This is the reason we offer a 30-day return and 121 replacement window and we make it very clear. We do understand your situation and regret any inconvenience caused by the timing of your husband's travel and the subsequent discovery of the issue outside of our return window but please understand that we have to remain within our policies. We appreciate your honesty and willingness to share your experience and value your business. Thank you for bringing this matter to our attention. Kind regards, Retro vGames team




