Retro vGamesReviews of retrovgames.com

Response from Retro vGamesApr 12, 2024

Hi Ryan, We sincerely apologize for the inconvenience you've experienced with your recent purchase of a PS3 console and controller. It's disappointing to hear about the issue with the controller's shoulder button and the lack of timely resolution from our customer service team. We have checked and can see that your replacement controller was delivered to you on April 20 according to the tracking details here: https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=92001903060085300080589251 We apologize for the delay in addressing your concern and for the lack of communication from our end. Thank you for bringing this matter to our attention, and we look forward to rectifying the situation for you promptly. Regards, Retro vGames team

Response from Retro vGamesApr 11, 2024

Hi James, We're truly sorry to hear about your experience with the refurbished Xbox One you purchased from us. It's disheartening to learn that the console did not meet your expectations despite being labeled as "thoroughly tested." We understand the frustration and inconvenience this has caused you. Regarding the return process, we apologize for any confusion or inconvenience you experienced. Our aim is to provide seamless customer service, and it's clear we fell short in this instance. We're committed to resolving this matter promptly and to your satisfaction. Please provide us with any additional information or details you have regarding the return, and we will do everything we can to assist you further. You can also email the details to us at [email protected] if you prefer. Once again, we apologize for the inconvenience and appreciate your patience and understanding. Sincerely, Retro vGames team

Response from Retro vGamesApr 6, 2024

Hi Rebecca, We're deeply sorry to hear about your recent experience, and we apologize for any frustration or inconvenience caused. Providing excellent customer service is a top priority for us, and it's disheartening to hear that we fell short of your expectations. Your feedback is incredibly valuable to us, and we take it seriously. We want to assure you that your concerns will be addressed promptly, and we're committed to making things right for you. Please reach out to us directly with more details about your order and the issues you encountered by sending an email to our customer care department again at [email protected] and we'll do everything in our power to resolve the situation and ensure your satisfaction. Once again, we apologize for the inconvenience, and we appreciate your understanding and patience as we work to rectify this matter. Regards, Retro vGames team

Response from Retro vGamesApr 4, 2024

Hi Danny, We are sincerely sorry for the frustrating experience you've had with your recent orders. It's deeply concerning to hear about the difficulties you encountered with our customer support and the delivery of your second game. We understand your disappointment and frustration, and we apologize for any inconvenience caused. This is not the level of service we strive to provide, and we take your feedback seriously. We will investigate this matter further to understand what went wrong with the handling of your second order and why it was not delivered as expected. Your experience is not reflective of our standards, and we are committed to addressing this issue to prevent similar occurrences in the future. If there's anything we can do to make this right or if you have any further concerns, please don't hesitate to reach out to us directly at [email protected]. We value your satisfaction and would appreciate the opportunity to resolve this matter. Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention. Regards, Retro vGames team

Response from Retro vGamesApr 3, 2024

Hi Christopher, Thank you for reaching out. I apologize for the inconvenience. Please note that we do mention under the description of the item that it is the Japanese version converted into the American version. I would request you to please check the listing again. As we do exclusively mention this, we cannot share a shipping label in this context, and returning the item is the responsibility of the customer. We also only accept returns for up to 30 days only. I hope this clears any misunderstanding. If you have questions, please reach out to our customer care team again at [email protected]. Kind regards, Retro vGames Team

Response from Retro vGamesMar 24, 2024

Hi Hugh, We apologize for the inconvenience you have experienced with your order from us. We do mention on our product page that the console is the Japanese version converted into the US version but it should function just like the US version. I would request you please share your order details here or reach out to our customer care team with your order details at [email protected] and they will resolve your issue as soon as possible. I apologize if it seemed like we ghosted you, this is not the case at all as this is not how we handle things. Once again, we apologize for the inconvenience you faced with your order. Regards, Retro vGames team

Response from Retro vGamesMar 20, 2024

Hi Bill, We're deeply sorry for the frustration and inconvenience you experienced with your order. This is not the level of service we strive to provide, and we sincerely apologize for falling short of your expectations. We understand your disappointment with the delays and lack of communication regarding your order. Please know that we take these issues seriously. We request you to please share your order details with your email address here or contact our customer care team at [email protected]. We appreciate your feedback and want to make things right. Our customer service team is committed to assisting you further with your order. Once again, we apologize for the inconvenience and appreciate your patience and understanding. Regards, Retro vGames team

Response from Retro vGamesFeb 28, 2024

Hi Zach, We are sincerely sorry to hear about the disappointing experience you had with your purchase of PS4 games. We understand how frustrating it must have been to receive damaged cases and incorrect packaging for your games, especially after paying extra for one of them to come in a case. Please accept our sincerest apologies for any disappointment this may have caused. Regarding the communication you had with our customer service team, we apologize if our responses seemed scripted or insufficient. While we understand that a partial refund and a discount for your next purchase may not fully rectify the situation. Your feedback regarding the $17 you specifically spent for a case is noted, and we will review our policies to ensure they align with our customers' expectations. Can you please send an email again to our customer care team with your order number and a brief description of the issue you faced, if possible, please share your order details here as well so that we can forward them to the customer care team. Regards, Retro vGames team