Retro vGamesReviews of retrovgames.com

Response from Retro vGamesNov 18, 2024

Hi Christian, Thank you for taking the time to write this negative review based on a comment you read somewhere. While we appreciate your opinion, we recommend you actually trying out our services first. Reviews like these can hurt businesses and it is highly unethical to try and do this without having experienced our services first. Regards, Retro vGames team

Response from Retro vGamesNov 11, 2024

HI Starwind, We appreciate your feedback, but we'd like to address the inaccuracies in your comment again. We're a legitimate business. We take pride in providing excellent customer service and high-quality products. It's unfortunate that you've chosen to spread misinformation about our business. We encourage you to verify information before making such claims. We hope you'll reconsider your opinion. Regards, Retro vGames team

Response from Retro vGamesOct 19, 2024

Hi Ryan, Thank you for taking the time to write this insightful review. As you have stated yourself that you are a competitor. We've had instances in the past of our competitors trying to defame us and it is quite natural and common for people to do this sort of thing so we do not blame you. If you did your complete research and actually visited our website to understand how we do our business, you would have understood our business model. As you advertised your business in the review by claiming that that you sell games at a much lower cost than us on eBay, you will be aware that eBay only offers a 30-day return. Retro vGames offers a 121-day return warranty along with a 1-year add-on warranty. You used the word 'Scam' multiple times, please understand the meaning of a scam company first. * When our customers reach out to us, we always help them * The prices on our website are the prices we charge. We do not have any hidden charges * We mention the condition of the items on the listing. According to you we drop ship, how do we predict the condition? * We offer a 121-day return warranty and a 1-year add-no warranty. We replace the items even if our customer reports an issue on the 121st day of the warranty. * We clearly list everything that comes in an order. * We not only sell on our website but on many other reputable platforms including eBay. * We provide the tracking information as soon as we ship it. * We provide assistance before order, during order, when the order is in transit, after the order is delivered, and if the our esteemed customers face any issue during the 121-day warranty period, we provide complete support. Please practice common business ethics and do not try to defame our business. Regards, Retro vGames team

Response from Retro vGamesSep 20, 2024

Hi Jurral, We are sorry for this experience. Generally, we make sure that each item we sell is checked well and tested for quality before being sent to the customer. As a result, the chances of a product or part being defective or damaged are slim. However, we have discovered that sometimes a product may be damaged while on its way to the customer. Please reach out to our customer support team at [email protected] or share your order information here and we will assist you with replacement. We apologize for the inconvenience. Regards, Retro vGames team

Response from Retro vGamesAug 29, 2024

Hi Paul, We are really sorry about this experience. We have forwarded this to our relevant department and they are going to look into this. You should hear back from them within the next week. We are sorry again for this experience and will resolve this. Regards, Retro vGames team

Response from Retro vGamesAug 26, 2024

Hi Casey, Thank you for your follow-up review. We apologize for any inconvenience or frustration you may have experienced with your recent order. We understand that you are seeking a refund and have already received an email from Ryan regarding the return label. As we mentioned, he has requested a return label and will share it with you as soon as he gets it. We appreciate your patience and assure you that we are working diligently to resolve this matter as quickly as possible. Thank you for your understanding. Regards, Retro vGames team

Response from Retro vGamesAug 19, 2024

Hi Wendy, Thank you for taking the time to leave this review. While we apologize for the condition you received the console in and will be launching an investigation as to how and why this happened, we can see that you placed 4 orders with us and have opened a dispute on 3 of the orders. We can also see that we did refund you for the console you shipped back and it was confirmed by the agent who has been assisting you with this issue. He replied to you with the confirmation fo refund 24 hours ago, If you have not received it, we apologize for it. We apologize again for the condition in which you received the console in. We do take the feedback from our customers seriously. Regards, Retro vGames Team

Response from Retro vGamesAug 12, 2024

Hi Katherine, We are really sorry to hear about this. Please share your order number and one of our customer success team members will be in touch with you and resolve the issues you have faced with your order. Regards, Retro vGames team