Sam U.
Customer service is outstanding
Customer service is outstanding. The product they sold me was a knock-off, however they very quickly and efficiently resolved the situation without any hassle. I don’t hold them accountable for the product being a knock off, as it was used and was a very good replication of the real thing. I would definitely buy from them again.
Response from Retro Gaming of DenverSep 25, 2023
Yo, Sam! Thanks a ton for dropping us a killer 5-star review! We're stoked to hear that you had a rad experience with our customer service. We always strive to provide top-notch support for our gamers like you! Now, we gotta apologize for the hiccup with the product you snagged. Sometimes those used items can be a bit tricky, and it sounds like you ended up with a knock-off. No worries though, because our team was on it like Mario on a quest to save Princess Peach. They swiftly and efficiently resolved the situation for you, no hassle involved. That's how we roll! We appreciate your understanding, dude. We do our best to spot those sneaky replicas, but sometimes they slip through the cracks. Thanks for rocking with us, Sam! We're stoked to have earned your trust, and we can't wait to serve you again in the future. If you need anything at all, don't hesitate to hit us up. Keep gaming like a boss! Stay epic, JD Roland Retro Gaming of Denver