Retro FamReviews of retrofam.com

Bought a new 3ds xl, screen came damaged, got a partial refund on just 10% Checked the unit, it's not refurbished as "described" clear signs of dirt, guck, screen was not checked, not profesional.

Bunch of scammers. I placed and cancelled an order within the hour to redo it due to an incorrect address and I STILL haven’t received a refund or any response to my numerous emails, that was on the 12th of January, meaning it’s been weeks since then. I tried and failed to submit support tickets on the website because I keep getting an error whenever I try.

WARNING!!! I purchased a 3DS XL for my daughter for Christmas. I received a modded 3DS LL that will not function. I have left voicemails, emails, FB messages and comments on their social media. I have also opened two help tickets. They finally responded with a message requesting a video of the game after their "return window" past. I highly suggest that you avoid this company at all costs. The game wasn't super clean and was missing a screw. I do not believe that they are refurbishing these in house. My guess is that they are being dropshipped from a third party. I had to contact my credit card company to get the $300+ reimbursed. I also contacted the PA Attorney General Consumer Compliant Dept. Check their recent reviews on Google. Beware!

Missing items in my order and I can't get the company to respond to email or text. Terrible customer service. I sent around $270 and now I'm out the missing items. Do not shop here!

This place is a joke. I ordered 2 Nintendo 64 games and a memory pack. The games arrived and we're authentic, and nicely cleaned. However the memory pack was missing. I've have since been emailing them daily from both of my email addresses and calling twice a day, they never answer the phone, nor do they reply to emails. I also found out about Price charting after the fact, and saw that they also are very over priced on almost everything they sell. Buyer beware, IF you actually get what you order, it'll be cleaned nice and function, but apparently that's a big if

bought a nes classic edition for over $300 and it was a knock off. highly frustrated with this. I paid more than 3 times the typical amount and it still ended up being a fake

After my first experience with this seller I would totally recommend them. The item I purchased was as listed on the website and to be honest even in better condition and 100% functional. In terms of customer service, it was great. I had to contact them in regard of a few questions I had with my order, I received a fast response and follow up. The staff wasn’t only friendly but very helpful. I’m very satisfied with my purchase and I totally recommend this seller.

Stay away!! I bought and Xbox 360 bundle and it worked for a couple of times and then just wouldn't come on anymore. Got in contact with retro games and I shipped it back and they sent out a new one which took 2 weeks to get. Soon as I took it out of the box and hooked it up it didn't work at all. Wasted over a month of my time and now I have to physically take it back to Walmart and wait 2 more weeks for a refund. No compensation at all!! Best bet would be to get what you need elsewhere!