Retro FamReviews of retrofam.com

I bought a ps4 controller from this company, package came in little to num bubble wrap and crumbled up papers along side my controller, was happy it arrived until they sent me a unfixed and uncleaned controller, that doesn't work, these people needa go outta business, selling broken controllers and scamming for money😡

Ordered a piano black PSP 3000 and they gave me a blue one. I also ordered it to come with a case and they didnt even give me the right case, they gave me a psp vita case. Dont bother buying anything from them 👎

PUBLIC CONSUMER WARNING: RETROFAM / RETRO VGAMES SYSTEMATIC BAIT-AND-SWITCH: Trafficking Modified Japanese Imports & Fake Controllers "Do not trust this company. (operating online as RetroFam and Retro vGames) is running a high-volume, bad-faith bait-and-switch operation targeting casual collectors. They actively advertise premium, factory-original North American NTSC (US) collector's consoles bundled with genuine Nintendo OEM accessories. What actually arrives is completely illegitimate.I documented the following deceptive practices firsthand: 1. THE HARDWARE ALTERATION (MODEL NUS-001 JPN): Instead of an authentic US console, they shipped a foreign Japanese import motherboard (Model: NUS-001 JPN). To force regional software compatibility, an uncertified third party manually cut the internal physical plastic cartridge slot tray. The unit arrived structurally compromised and completely missing its factory casing security screws from the bottom shell. When confronted, their customer service explicitly admitted in writing that 'Most of our available N64 consoles are NTSC-J modded consoles,' confirming this is their standard business model. 2. TRAFFICKING IN COUNTERFEIT ACCESSORIES: They charge premium prices for genuine Nintendo OEM components but substitute them with unbranded counterfeit clones. A close macroscopic inspection of the delivered controller's gray wire connector plug reveals a completely smooth plastic face entirely missing the legally protected molded manufacturer trademark script logo. Furthermore, their own internal warehouse packing slip explicitly tracked this fake controller under a hidden barcoded sticker designated as '3rd Party' merchandise, proving they knowingly catalog and swap non-genuine parts while marketing them as authentic. 3. THE RETRACTABLE RETURN LABEL TRAP: When you confront them with photographic proof of fraud, their support desk explicitly denies a full cash refund, attempting to force an unauthorized partial component exchange. If you initiate a formal bank dispute (Visa Category 13.3), they panic and instantly generate a late return tracking label. Do not fall for this label trap. The instructions attached to their late email explicitly state that any refund is completely conditional upon an internal merchant 'approval or denial' loop where they reserve the right to deny your cash and force a replacement hardware swap against your will. This is a bad-faith strategy designed to seize your physical evidence of fraud while holding your funds hostage. THE RESULT: I escalated this file with over 40 distinct documents of photographic evidence and email admissions. When presented with the physical proof RetroFam completely failed to respond or submit an official legal defense to the network investigators, resulting in a total default forfeiture. My bank permanently closed the file and issued a final irreversible credit to my account. "If you have been scammed by this Fleetwood, PA warehouse, do not use their return label, maintain total radio silence ignore their frantic follow-up phone calls, and email attempts, and file an immediate chargeback. Let the regulators shut down this deceptive operation." "Bottom Line: They are counting on you to feel overwhelmed by their automated customer service runaround and just give up. Do not mail the system back using their conditional label trap Maintain total radio silence, bypass their frantic follow-up calls, and file an immediate chargeback under Visa Category 13.3 "The Takeaway: This company isn't running a legitimate collector's shop; they are running an organized ring of regional bait-and-switches and counterfeit distribution. They rely on automated email scripts to bully buyers into accepting fake parts. I refused to play their games, forced a full bank escalation, and watched them fold by default. Do not let them hold your hard-earned money hostage Stand your ground refuse their predatory return policies, and let your bank strip the funds right back out of their warehouse wallet." "Final Verdict: Save your cash and look elsewhere. If you already bought from them and uncovered this same trap, do not bother negotiating with their support desk. Archive their written confessions, document the physical hardware defects, and file an immediate merchant fraud dispute with your financial institution. They have absolutely zero defense when faced with the cold hard physical facts. Stand up for your consumer rights, block their desperate phone calls, and force them to take a 100% permanent loss." Rating: 0/100 High Scam Alert CONSUMER BEWARE **Ignore their reply below** It's a dishonest tactic to discredit this genuine review.*

DO NOT, I REPEAT DO NOT buy from this seller Retro Fam. Described the item as converted to US settings and sent a Japanese region locked console. Condition was "used" at best but described as "like new". Called customer service and they had no resolution except to learn Japanese. Again DO NOT BUY FROM THIS SELLER RETRO FAM. REPORTING to the BBB. Scam company.

If it were possible, Zero stars would be more accurate. Needed to return a Christmas item. Tried several times absolutely no response. Then suddenly after the 30 return policy expired they reached out stating some type of issue. Still did not honor their policy even though they were MIA during the 30 day period. They are scammers. Dont waste your time or money on them. We always try to support small businesses. Shame on us.

Ordered a 3dsxl, i got a tracking number but the order was never shipped! Finally after 15 days it was actually shipped. I got the 3dsLL not xl. But was in great condition and will work for what i need. Three stars because shipping was bs and was sent an LL not XL

I ordered a Nintendo 3DS with two games and only a dirty nasty 3ds showed up. To this day, I’m still waiting on those two games. I have called them for a refund and I have not gotten any response.

SCAM!!!!! DO NOT BUY FROM THESE PEOPLE!!! I ordered a Green PSP that was supposed to come in 9-9.5/10 condition. The product arrived and was the wrong color and the condition was a 6/10.. When I emailed them, they told me that they damaged my product in the process of packaging it, which literally makes no sense because all you’re doing is wrapping it in bubble wrap, and they decided without telling me to send me a completely different item, different in color and in horrible condition. When I confronted them about this, they told me to just enjoy the product and then they completely stopped responding to me. I sent Walmart all of their information, including screenshots and Walmart is going to investigate them and likely get them removed.. This business 100% sent me something they knew I didn’t want with the hopes that I would be too lazy or incapable of returning the product therefore making them money for selling me something that is less expensive than what I ordered.. The whole process was extremely unprofessional and all this did was backfire on them because Walmart refunded me my money, I still have the product that they scammed me with, and now they are left with a bad reputation and are being investigated by Walmart. I would never lie or try to damage somebody’s business, but when you are a fraud, this is how life treats you