Retro FamReviews of retrofam.com

After my first experience with this seller I would totally recommend them. The item I purchased was as listed on the website and to be honest even in better condition and 100% functional. In terms of customer service, it was great. I had to contact them in regard of a few questions I had with my order, I received a fast response and follow up. The staff wasn’t only friendly but very helpful. I’m very satisfied with my purchase and I totally recommend this seller.

I love it! I think my only complaint is that the color I picked wasn't guaranteed as advertised, but they do let you know before you receive it that you're getting a different color. Which I personally appreciate. I would've been pissed if I opened the box and saw that it was blue instead of red. I also appreciate that they didn't send me a busted red new 3ds xl. The only reason they sent me blue was because their reds weren't in good condition to send. Everything else is fantastic. My new 3ds xl came in fantastic shape. A couple very very small scratches at the bottom and some yellow tinting on the screen which I was expecting considering I cannot buy a brand new one anymore. The buttons work great and everything besides some cosmetic issues as previously mentioned is practically perfect. It's in better shape than my original 3ds which prompted me buying a refurbished new 3ds xl. Also fantastic customer service. They are so awesome. Specifically John who I was in communication with. But I assume the rest of the team is awesome if John is a representation of them. I absolutely will buy from here again in a year or two when I want a gameboy or any other retro device.

Immediate review and resolution to my problem. Courteous and helpful staff. Thoroughly satisfied.

Great service.👍