Buy retainers from Retainers Direct today! Run by board certified orthodontists, our selection of clear retainers and whitening products come backed by the industry's best money-back guarantee! Shop now!
Retainers Direct (retainersdirect.com) has 1,098 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
retainersdirect.com
Website
retainersdirect.com
Category
Dental Services
Location
Albuquerque, New Mexico
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 48% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I really liked their service.
The shipping was fast.
I bought the extra putty and I’m glad I did because I had more chances to get the best impressions I could.
My upper impressions were not the best quality so they sent 2 upper retainers to make sure I get the best fit possible, and they fit really well!
Overall great service!
Response from Retainers DirectAug 16, 2021
Thanks Hannie for the great review. We appreciate you taking time to let others know about your experience with Retainers Direct. Darren
AR
Ashley R.
Website was easy to navigate and easy…
Website was easy to navigate and easy to find what I was looking for!
Response from Retainers DirectAug 16, 2021
Thanks Ashley for the review and I am glad it all went well
RC
Richard C.
As I was trying to check-out
As I was trying to check-out, I received three different pop-up notices to buy other products, including a special offer to again buy the same item at the same price. Let people just check-out.
Response from Retainers DirectApr 26, 2021
Thank you Richard for the review. This is a new website and shopping cart and still working out all the bugs. Maybe their is too many pop ups but I want to encourage customers to buy extra putty in the beginning and the Aligner Foam gets sold quite alot from those pop ups. It is a great product to keep your retainers fresh..... I will re-visit the pop ups and try to make less obtrusive.
PA
Pete A in C.
I ordered in the AM of Monday
I ordered in the AM of Monday, paid for "priority" and got my package on Saturday PM. I cannot use USPS on Sunday so will now have to wait til Monday to mail this back for processing. I guess my idea of priority would have been getting the package on Thursday so I could mail it back Friday.
Response from Retainers DirectApr 26, 2021
I absolutely agree that this is not the 2-3 days gauranteed by the USPS. I believe we refunded your priority shipping charge and hopefully the USPS will refund me as well. We shipped our impression kit the same day as your order was placed and tracking says it was delivered 5 days later. Definately not my plan, sorry for your inconvenience.
BR
Breanne R.
A great service and a great product
A great service and a great product!
I was more than a little hesitant about ordering new retainers online. Taking impressions at home and sending them out in the mail, how could that possibly work?
But when my lower retainer broke, I wasn't left with much option. I couldn't wait two weeks to get to a dentist appointment, my teeth would have already shifted, they move that fast.
Retainers Direct was so quick, it took me longer to get the impressions right than for them to get my new completed retainers to me. Truly the most difficult part of the process was taking my own impressions - it was even harder than I expected, and I wasn't exactly looking forward to it.
I have a small mouth to begin with and also tend to salivate a lot, so for the three minutes I am sitting there trying not to drown in my own drool (TMI, I know). I sent in photos to make sure the impressions were ok and got a quick response from Dr. Haltom.
It turned out I had to go through the torture again and re-do one of the impressions, but I was grateful to have the chance to TRY correcting them before sending them in. I was already afraid that my teeth were shifting before I could get the impressions done.
After all of that, I knew my impressions were still not perfect because I just couldn't do it well myself and didn't have anyone to help me. I was not surprised to get a note along with my new retainers (which arrived within a week of sending the impressions), letting me know there were some issues and that they did their best making adjustments.
I was wary that I might have to go through the whole process again if they didn't fit. But, wouldn't you know? They fit perfectly on the first try! I have no doubt owing to the skill of the people making them.
Another benefit of these retainers is the clear plastic material. My old retainers were the kind with a gross-looking plate and metal bars coming around in front of the teeth that would sometimes pinch the inside of my cheek at night. These are so smooth and nice, and you can hardly see them when they are in!
I couldn't be happier with the whole experience. So if you are like me and on the fence about doing this online, but you need new retainers fast, I say go for it. You can trust Retainers Direct with preserving your smile!
TR
Trista
So far so good!!!!
So far I’ve only received my bottom retainers due to issues with the impressions for my uppers. I must say that I’m pleasantly surprised and truly satisfied with the way they fit. They are super comfortable and fit perfectly. The response time and level of professionalism were also top grade. I’m so thankful that I ran across this company.
CR
Cassidy R.
My retainer fits great
My retainer fits great! It’s amazing quality of material and I can tell it will last. I most definitely recommend.
AL
Allison
Quality retainers
I found Retainers Direct after cracking my retainer. The process was so fast, the communication was great and the retainers fit way better than my previous ones!! I couldn’t be happier and am grateful that I found Retainers Direct for the next time I need a replacement