Retainers DirectReviews of retainersdirect.com

I wish I had seen the reviews before I took the plunge. Because of travel and timelines I was unable to get retainers from my orthodontist so tried this. Over a month later, and still no retainers. I have called frequently and have been given information which has proven not to be true (intentional or incompetent?). I was given a tracking number which was inaccurate. I paid for expedited shipping because of their delay and they were (allegedly) sent out nearly a week after they told me they were ready for pick up. I am still waiting. I would avoid this company like the plague!

Listen to the reviews! I was messed around for 2 months they finally admitted they lost my impressions ( a lab technician lost them ) they sent me the wrong retainers and sent me on a wild goose chase! I’ve asked for a refund and they have said my banks holding it from me. The bank have confirmed they have done no such thing. Please please do not use this company they have now cost me £2400 as I need another brace now. I genuinely think the company has educational delays because they are so incompetent it’s unbelievable. So please use venneir for your retainers or pay abit more and go to your dentist. I’ve held off leaving this review but I’m not going to get my refund anyway.

Absolutely do NOT work with this company. It will be an absolute nightmare. I ordered a package on 11/20- which included two sets of upper and lower retainers, plus a smile kit (whitener, retainer case, and retainer cleaner.) I waited over a month for my shipment. I was multiple times told “it will ship out tomorrow morning!” After a month, they finally stated that their 3D printer was broken. I asked for a refund. They stated they would refund me, minus a fee. For what? They had sent nothing, left me waiting for a month, and made false promises. Then wanted to charge ME a fee!?! After filing a dispute with my bank, they mailed out, in order to send the dispute a tracking number. The set of retainers I received didn’t fit, they only sent 1 set (not the two purchased), and didn’t include the case I ordered for storage, or anything else from the kit. So for $250- I received one set of retainers- which fits so poorly, that I cannot close my mouth, and leaves 1/4 inch gap between my top and bottom teeth- due to fit being so poor. Absolutely ridiculous and horrible experience.

DONT DO IT. They sent me my retainers and they didn’t fit at all, I sent them back in to get them adjusted and they never sent them back. I have been reaching out to them for over 6 months with either no response and them just saying they don’t do refunds. So essentially they just took my $300 for nothing. Their customer service is pretty much non existent.

My experience with this company was extremely disappointing. Everything started well — I received the impression kit quickly, completed my mold, submitted photos, and mailed it back on 10/20. After that, I never heard from them again. The only message I received was someone asking me for a review. When I replied that I was still waiting for my retainer, they said it would take “up to two weeks,” even though the website promised up to 5 days. Instead, it took almost four weeks. After reaching out again, I was just sent a tracking number showing the retainer wasn’t shipped until 11/17, nearly a month after I mailed my impressions. I finally received it on 11/24, and it doesn’t fit because my teeth shifted during the long wait. Overall, terrible communication, misleading timelines, and a product I can’t even use. I do not recommend this company.

Do not subscribe! No cancellation possible through their website. Customer service is just asking questions when trying to cancel. Now they charged again.

The retainers themselves arrived in decent condition and at a reasonable price, which I appreciate. However, the customer support was slow to respond, and I felt unclear about some of the fit issues and the refund policy.

The product arrived months late, the mold kit was faulty, and customer support ignored all my emails. What started smooth quickly turned into frustration and wasted money. I wouldn’t trust this company again.