The Retail MarketReviews of retailmarket.net

Response from The Retail MarketDec 26, 2023

Dear Edward, I am Malik, the VP of Operations at The Retail Market, and I want to personally address your concerns raised in your review. Firstly, I offer my sincerest apologies for the inconvenience and frustration you've experienced due to the non-delivery of your product and the lack of response to your inquiries. I understand how disappointing and concerning this situation must be for you, especially when you're left without clear communication from our end. I want to assure you that your experience is not reflective of the high standards we set for ourselves at The Retail Market. We recently encountered a technical issue with our Zendesk agent routing system, which unfortunately led to a backlog of customer tickets, including yours. This is not an excuse, but rather an explanation of what went wrong, and we are actively working on resolving these issues to prevent future occurrences. I have taken personal responsibility to look into your case. I see that you have two tickets with us. I will ensure that these are prioritized and addressed promptly. Our team will investigate the status of your order and provide you with a detailed update as soon as possible. We value your patience and understanding as we work to resolve this matter. If your product has not been delivered within a reasonable timeframe, we will take the necessary steps to rectify the situation, including processing a refund if that is your preference. Please feel free to reach out to me directly if you have any further concerns or require additional assistance. We are committed to restoring your trust in our service and ensuring your satisfaction. Thank you for bringing this to our attention, and once again, I apologize for the inconvenience caused. Warm regards, Malik VP of Operations The Retail Market

Response from The Retail MarketDec 26, 2023

Dear Anna, I am Malik, the VP of Operations at The Retail Market, and I am reaching out to personally address your concerns expressed in your review. First and foremost, I want to extend my sincerest apologies for the significant delay you have experienced with your order. It is deeply concerning to hear that you have been waiting for three months, and I understand the frustration and disappointment this must have caused. This is far from the level of service we strive to provide, and for that, I am truly sorry. I have taken note of your ticket and am prioritizing it for immediate review and action. Our team will investigate the reasons behind the delay in shipping your order. We are committed to resolving this issue as swiftly as possible and will provide you with an update at the earliest opportunity. I understand that you are considering initiating a chargeback on your credit card due to the delay. While I respect your decision, I would like to offer our assistance in resolving this matter to your satisfaction without needing to resort to that measure. If a refund is what you prefer, please inform me, and I will ensure that it is processed promptly and efficiently. We value your business and the trust you placed in us, and I want to assure you that we are taking your feedback seriously. We are here to rectify the situation and restore your confidence in our service. Thank you for your patience and understanding. Please feel free to reach out to me directly if you have any further concerns or require additional assistance. Warm regards, Malik VP of Operations The Retail Market

Response from The Retail MarketDec 26, 2023

Dear Bruce, I am Malik, the VP of Operations at The Retail Market. I want to personally address your concerns and apologize for the issues you've experienced with your order and our customer service. Firstly, I am genuinely sorry to hear about the delay in receiving your light bulbs and the lack of response to your emails. Clearly, we have not met the high standards of service and communication we set for ourselves, and for that, I apologize. I understand how frustrating it must be to see your order status as “slightly delayed” without a clear explanation or timely updates. I have taken note of your three tickets and am prioritizing them for immediate review and action. Our team will investigate the reasons behind the delay in your order. We are committed to resolving this issue as swiftly as possible and will provide you with an update as soon as possible. Regarding your concerns about the lack of phone support, I understand how this can be frustrating. We are continually working to improve our customer service channels and will take your feedback into account as we strive to enhance our customer experience. I also want to assure you that we take allegations of fraud very seriously. We are committed to operating with integrity and transparency, and I will personally ensure that your case is handled with the utmost care and attention. If you have any preference for how you would like us to proceed, such as expediting your order or processing a refund, please let me know. We value your business and are here to ensure that your concerns are addressed to your satisfaction. Thank you for your patience and understanding as we work to resolve this matter. Please feel free to reach out to me directly if you have any further concerns or need additional assistance. Warm regards, Malik VP of Operations The Retail Market

Response from The Retail MarketDec 26, 2023

Dear Charles, I am Malik, the VP of Operations at The Retail Market. I want to personally address the concerns you've raised in your review regarding your order of Dove Irritation Care Body Wash. First and foremost, I apologize for the delay in shipping your order and the lack of response to your emails. It's clear that we have not provided the level of service you deserve, and for that, I am truly sorry. I understand how frustrating and concerning this must be, especially when you're left without clear communication from our end. Upon reviewing your case, I see that the product you ordered has indeed been discontinued by Dove, which unfortunately has affected the fulfillment of your order. I apologize that this information was not communicated to you in a timely and clear manner. I have taken note of your two tickets and will personally ensure that they are prioritized and addressed promptly. Our team will process the cancellation of your order and ensure that a full refund is issued to your credit card as soon as possible. Regarding the lack of phone support, I understand how this can be frustrating. We are continually working to improve our customer service channels and will take your feedback into account as we strive to enhance our customer experience. We value your business and the trust you placed in us, and I want to assure you that we are taking your feedback seriously. We are here to rectify the situation and restore your confidence in our service. Thank you for your patience and understanding as we work to resolve this matter. Please feel free to reach out to me directly if you have any further concerns or need additional assistance. Warm regards, Malik VP of Operations The Retail Market

Response from The Retail MarketDec 26, 2023

Dear David, I am Malik, the VP of Operations at The Retail Market. I want to personally address your concerns regarding your order of the eero Beacon and the issues you've experienced with our service. Firstly, I apologize for the delay in shipping your order and the lack of response to your emails. It's clear that we have not met the high standards of service and communication we set for ourselves, and for that, I am truly sorry. I understand how frustrating and concerning this must be, especially when you're left without clear communication from our end. I have taken note of your two tickets and will personally ensure that they are prioritized and addressed promptly. Our team will investigate the cause of the delay and work diligently to expedite the processing and shipment of your order. Regarding the lack of phone support, I understand how this can be frustrating. We are continually working to improve our customer service channels and will take your feedback into account as we strive to enhance our customer experience. We value your business and the trust you placed in us, and I want to assure you that we are taking your feedback seriously. We are here to rectify the situation and restore your confidence in our service. Thank you for your patience and understanding as we work to resolve this matter. Please feel free to reach out to me directly if you have any further concerns or need additional assistance. Warm regards, Malik VP of Operations The Retail Market

Response from The Retail MarketDec 27, 2023

Dear Patricia, I'm reaching out to personally address your concerns regarding your order (#RO-4704) for the Minecraft Plush Cat Neck Pillow and the issues you've experienced. Firstly, I apologize for the delay in the delivery of your order and the lack of response to your emails. It's concerning to hear that you have not received your grandson's gift or any communication from us. This is not the level of service we strive to provide, and I am truly sorry for the inconvenience and frustration this has caused. I have taken note of your four tickets and will ensure that they are prioritized and addressed immediately. Our team will investigate the status of your order and work diligently to resolve the issue. We are committed to providing accurate and timely updates on your order status. I understand your frustration and the concerns raised in your review. Please be assured that we are a legitimate business committed to customer satisfaction and service. However, I acknowledge that there have been shortcomings in our communication and order handling processes, and we are actively working to improve these areas. We are committed to improving our response times and ensuring our customers receive accurate and timely support. I invite you to reach out to me directly at [email protected] for any immediate concerns or further assistance. We value your business and are dedicated to ensuring your satisfaction and peace of mind. Thank you for your patience and understanding. We are taking your feedback seriously and are here to make things right. Warm regards, Malik VP of Operations The Retail Market

Response from The Retail MarketDec 27, 2023

Dear Roy, I'm reaching out to personally address your concerns regarding your order (#RO-5340) and the issues you've experienced. Firstly, I apologize for the delay in the delivery of your order and the lack of response to your inquiries. It's concerning to hear that you have not received any communication from us, and I understand how frustrating this must be. This is not the level of service we strive to provide, and I am truly sorry for the inconvenience and frustration this has caused. I want to assure you that The Retail Market is a registered company and legal entity. We are committed to resolving the issues you've faced with your order, which is currently marked as "Under Review." I have taken note of your two tickets and will ensure that they are prioritized and addressed immediately. Our team will investigate the status of your order and work diligently to provide you with a resolution. We are committed to improving our response times and ensuring our customers receive accurate and timely support. I invite you to reach out to me directly at [email protected] for any immediate concerns or further assistance. We value your business and are dedicated to ensuring your satisfaction and peace of mind. Thank you for your patience and understanding. We are taking your feedback seriously and are here to make things right. Warm regards, Malik VP of Operations The Retail Market

Response from The Retail MarketDec 27, 2023

Dear Paula, I'm Malik, the VP of Operations at The Retail Market. I'm reaching out to personally address your concerns regarding your order (#RO-5675) for the Squishmallows Rosie Pig Plush toy and the issues you've experienced. Firstly, I apologize for the delay in the delivery of your granddaughter's gift and the lack of response to your emails. It's concerning to hear that you have not received any communication from us, and I understand how frustrating this must be, especially when expecting a timely delivery for a special gift. This is not the level of service we strive to provide, and I am truly sorry for the inconvenience and frustration this has caused. I have taken note of your two tickets and the current status of your order as "Under Review." I will ensure that your case is prioritized and addressed immediately. Our team will investigate the status of your order and work diligently to provide you with a resolution. We are committed to providing accurate and timely updates on your order status. I understand that you have contacted your credit card company for a credit back. While I respect your decision, I want to assure you that we are committed to resolving this issue as swiftly as possible. If there is anything else we can do to assist you or if you have any further questions, please feel free to reach out to me directly at [email protected]. We value your business and are dedicated to ensuring your satisfaction and peace of mind. Thank you for your patience and understanding. We are taking your feedback seriously and are here to make things right. Warm regards, Malik VP of Operations The Retail Market