ResyReviews of resy.com

Try as I might--email, phone, password reset--nothing works to login to this gatekeep for restaurants. What ever happened to picking up a phone and calling?

The website consistently performs poorly. The times for reservations won't appear. I'm not sure why restaurants partner with a site that barely works, and where customers can't make a reservation many times. I have made reservations on the site several times, and it's always drama. Many times I can't get the restaurant calendar icon to work so I can proceed to make a reservation, but refreshing a few times will get it to work. Today was the absolute worst, with it not working at all. Am giving up and can hopefully call the restaurant to make it work

American Express Platinum offers a $100 credit to use Resy quarterly. In December, I made a reservation at the Hermitage Hotel in Nashville for Christmas Brunch. We arrived, the service was horrible (waited a long time to be seated with no one at the podium to welcome us & the waiter was non-attending, the food was horrible (cold, waterlogged). Jimmy the manager was the saving grace. He did the right thing and backed out our bill. However, I lost the $100 credit that was promised for using Resy. And Amex would not credit me. I will only use Resy to get my quarterly credit going forward and other reservation services like Open Table for all my other reservations. This is not cool. I used Resy. I did not get the credit. Period. It is not my fault the experience was sub par and the manager was a professional. If I would have had $1 go through I would have gotten my $100. Do I have to call the hotel and ask them to put back through a $1 charge? Not doing that. It's now a dead conversation. Shame on you Amex Platinum for not stepping up.

We came from overseas for Christmas. Booked a restaurant that came up on a Resy list of restaurants open on Christmas. Received confirmation on 25 November, received notifications from Resy this week, just days ahead of our reservation. On Christmas Day we were dropped off with two hungry teenagers to a completely closed restaurant. We had to scramble to figure out somewhere open that could feed us right away so we could get to our 3pm event, in an unfamiliar city on Christmas Day (we did find a good place using google). I can't recommend Resy; the process was disappointing and caused us unnecessary anxiety (and money for a useless uber). If I have to do so much work to double check whether Resy has good information, I may as well book directly.

I cringe when the only way I can make a reservation at a chosen restaurant is thru Resy. Consequently I avoid those restaurants as much as possible. It just now took me 2 days and about 2 hours of my time to make a single reservation on Resy’s website. I have spent over an hour trying to update (unsuccessfully) payment info on my profile. Their website says its wants to hear from customers, but there is no way to contact them (unless you want to make a reservation.)

Resy needs to go ! I made a call in reservation at a restaurant only to find that Resy, which that restaurant is using to confirm, had made another reservation at another restaurant I never heard of. Seems all rest wants is to collect a no show fee F… them

Resy's unreliable booking system and aggressive no-show fees make it a frustrating platform for diners. The app's technical glitches and poor restaurant selection often force you to call the venue directly, defeating its purpose.

Made me feel like a potential deadbeat rather than a valued restaurant customer. Received at least three threatening communications regarding a simple anniversary dinner reservation