Ron Jimuel M.
Poor Customer Service and Policy
It's pretty dumb that this company doesn't have a refund policy regarding the automatic charge. I have been charged today with the last money that I have and they do not want to refund it because I forgot to cancel the subscription. They should have at least have a 3 days refund policy when it comes to automatic charges like this because there are people who really need their money and there are times that people forget what subscriptions they have on other websites. Their Customer Services turnaround time regarding escalations is pretty poor. 1-2 days? really? You have a live chat available 24/7 and there's no one to supervise regarding escalation? I have a chat active with the agent named "Cray" and it looks like he's ignoring my messages. I know how the Crisp live chat works and I know Multiple agents can see my chat and no one is responding. Is that how you treat your customers? I do not recommend this company to anyone who likes to go live on multiple platforms.
Response from RestreamJun 13, 2022
Hi, my name is Anastasia. I’m Head of Support, here in Restream. Thank you for taking the time to leave a review, we continuously strive to improve our service offering and your review is very valuable. I took the time to review your communication with our Support agent. It seems that a refund was issued to your account on the day you contacted us. We've contacted you via the live chat for further investigation. Thank you. Anastasia



