RestreamReviews of restream.io

Response from RestreamMar 24, 2025

Désolé d’apprendre que vous avez des difficultés à lancer votre stream. Selon le programme que vous utilisez (comme OBS ou Restream Studio), il y a quelques réglages à vérifier — le bitrate, la clé de stream et les autorisations de diffusion sur la plateforme de destination, par exemple. La bonne nouvelle ? Notre support par chat est disponible 24h/24 et 7j/7 pour vous aider. Il vous suffit de cliquer sur « Besoin d’aide » en bas à droite de notre site. Nos experts du stream — de vraies personnes ! — vous aideront à tout configurer, tester avec vous et s’assurer que votre stream est bien en ligne. N’hésitez pas à nous contacter — on serait ravis de vous aider à faire fonctionner tout ça ! - Anya, Marketing Director

Response from RestreamMar 24, 2025

Thank you so much for sharing your experience. Feedback like this inspires us every day. Let us know if you need anything—we are also your biggest fans! 💜

Response from RestreamMar 24, 2025

Thank you so much for your kind words. We'll keep improving our mobile experience to make things even easier for you.

Response from RestreamFeb 19, 2025

That's amazing to hear! Thanks for your review—it means a lot to our team. We’re all about simplicity and flexibility. Happy streaming! 🚀 ~ Anya, Product Marketing

Response from RestreamFeb 4, 2025

I’m truly sorry about this issue with canceling your subscription and getting a refund. That’s not the experience we want for anyone, and I completely understand how frustrating that must have been. When you reached out in May, we tried to follow up after asking for some info to find your account. It seems there was some confusion in the emails, and we couldn’t locate your account at the time. That’s on us for not making it easier to sort out. I’ve canceled your plan and processed a full refund for all charges since May. You won’t have any more issues going forward. Thanks for bringing this to our attention. We know we have work to do to ensure situations like this don’t happen again. Hopefully, we’ll get a chance to serve you better in the future. If anything else comes up, I’m here to help. ~Anya, Product Marketing Director.

Response from RestreamFeb 4, 2025

Merci d’avoir partagé votre expérience. C’est vrai que c’est frustrant de rencontrer une erreur lors de la conversion d’un fichier. Notre outil gratuit de conversion de vidéos a certaines limites, notamment sur la taille et la durée des fichiers. Il est possible que le fichier utilisé soit trop grand ou trop long. Si vous avez créé un compte, nous serions ravis de vous aider. Nous proposons aussi une assistance en direct 24/7 avec de vrais humains pour enquêter sur le problème et vous aider à optimiser votre fichier. Nous espérons pouvoir vous aider la prochaine fois que vous aurez besoin de convertir une vidéo. ~Anya

Response from RestreamFeb 4, 2025

Thanks for sharing your feedback. I’m really sorry about the issue with the recordings you faced, especially right before going live with guests. I know how frustrating that must have been and how critical timing is when you have an important event. On top of that, there was, unfortunately, some confusion with billing on our end when handling your support request. That mix-up made things worse, and I apologize for that. The issue has since been resolved, and we’re improving how we handle urgent situations to avoid this happening again. I’d love to offer you some Restream credits to hopefully make up for the experience. You can reach out to our support team and mention my name. We’d really like the chance to support your next livestream and prove that we can do better. Thanks again for your patience, and I’m here if you have any other concerns. ~Anya, Product Marketing Director.

Response from RestreamFeb 4, 2025

Thanks for your feedback. I’m really sorry that your experience with support left you feeling frustrated. That’s definitely not what we aim for, and I apologize for the inconvenience. I took a look at your case and saw that our team worked with you on Nov 17th to resolve the billing issue related to the pro-rated plan change. Colin, our support rep, helped cancel the higher plan and return your account to the standard plan. It looks like the conversation was rated positively. I'm glad we were ultimately able to sort things out. We’re here if you ever need more support with your streaming or account in the future. ~Anya, Product Marketing Director