Restoration HardwareReviews of restorationhardware.com

Last Sunday I received a thick catalogue from this company that I also did not order and several neighbours have similarly since told me they’ve received unwanted catalogues via Amazon that they hadn’t requested either. Is this some sort of scam/ identity fraud?

I have never ordered or had anything to do with RH Interiors but they sent me a very thick catalogue with my name and address on via Amazon. So they have obtained my personal details without my consent from a 3rd party . I complained to Amazon. Then one week later I have 8 more of their catalogues dumped on my garden wall for 8 of my neighbours’ addresses but with no names . I feel targeted by RH Interiors, it seems like a very dodgy company. Do not touch . I would appreciate RH interiors contact me to reassure me that they are genuine and have removed my personal details from their database immediately and never use them again .

The only good things about RH are its beautiful building and store design and displays. After that it leaves a lot to be desired. First there is the phoney RH Club that they force you to join in order to get there real prices so if you want to buy anything you have to join or pay even more ridicules price then there real ones. Getting anyone to wait on you is no easy chore the entire staff acts as though they have much more important things to do then hjelp a customer. When you finally get help they rarely can answer a question with out referring to their IPAD. Even then they usually have to check with the office to get an answer. Once you find something you want they can't even write it up they must get someone again from the office to do that. If you want more info on a product. I spent 15 years in the furniture indusgtry and owned a chain of furniture stores. This is the poorest excuse for a furniture business I've ever been involved with. Even with all this we found a rug we wanted and had a printed sheet from the store with all the info so we could do it on the phone. The person that finally answered said the price on the paper was incorrect and the real price was $1000 more $4200 for an 8 X 10' area rug. The final nail in f the coffin was that we could not pick it up at the store or for that matter anywhere we had to pay $279 more for delivery. This would easily fit in a SUV. UNLESS YOU ENJOYED BEING TAKEN ADVANTAGE OF AVOID RESTORATION HARDWARE

Ordered a sofa in March and they tell me delivery is 8 weeks (in May). And may I get an email saying delivery will be in June. Today I got an email saying delivery will be in July. They make you wait two months just to tell you it will be delayed another two months. I guess it’s my fault that I didn’t read the thousands of negative reviews on this company before placing an order with them.

As of August 1, 2022 I just learned that Restoration Hardware has discontinued its RH Credit Card program. Restoration Hardware is switching over to TD BANK. That did not stop Comenity Bank billing me almost $300 for charges I never incurred! The last charges for goods at Restoration Hardware were in 2020! I called customer service of Comenity and Restoration Hardware who were kind enough to remove these spurious charges. CAVEAT EMPTOR: check your statements!! I received a bill dated 8/4/2022 seeking payment by 8/24/2022. When I did not pay as requested, they put me in arrears for charges I never incurred!!!! Fraud!! As a lawyer, to this community of consumers, you should all be aware of this shameful activity.

If you really want to tear into this Chinese import problem, read my review on Timothy Oulton. This will be more about the erosion of the RH brand, and its pivot to credit as its main product: There is a gorgeous showroom in Nashvilles Green Hills, or what is rapidly becoming NashAngeles. We ordered a 10ft sofa for $7k - no mean feat in the middle of a pandemic and the doorstep of a recession. Delivery came 2 months later. We watched the drivers throw our Italian Brompton leather cushions on the ground. We watched them rip the leather right off the top of the backrest trying to wedge it up the stairs. And we watched our 2 months of excitement go down the toilet. The real problem here is false advertising and misdirection, and a loss of the original trueline of the brand. Here are the brunch prices for the RH cafe in Green Hills (Tenesse): RH SCRAMBLE* Farm Eggs, Crème Fraîche, Avocado, Chives 22 Black Winter Truffles Add: 25 THICK CUT PORK BELLY BACON Maple Glazed, Black Pepper 14 SMOKED SALMON* Cucumber, Pickled Onion, Cream Cheese, Charred Sourdough 28 AVOCADO TOAST Charred Sourdough, Della Terra Aged Balsamic 20 Thats $20 for eggs. $20 for toast, y'all. Meanwhile, in side the showroom, over 40% of the products are manufactured in China, and they have had serious toxicity claims leveled at them. To offset this brand tarnishing, Restoration Hardware rebranded to RH. After the Trump administration raised tariffs on imports from China, a definitive action we desperately needed to restore manufacturing in the US, RH avoided losing money during the US-China trade war by Boost prices, renegotiate with suppliers and make furniture outside of China. Where, they wont say, but the answer likely rhymes with Taiwan, and any other third world nation that is willing to tape their employees eyelids open. The company said its strategy is paying off: The high-end home retailer company reported $598 million in revenue the last quarter of 2019, which was above analysts’ expectations. RH (RH)’s stock soared 27% in premarket trading. So how is all this possible? How is RH able to trade on its bad name, and manufacture inferior goods at increasingly inflated prices? Its simple: their brand strategy is completely reliant on FOMO, a first-come-first-serve culture, targeting the wealthiest neighborhoods in America, and introducing expanded credit services: the Grey Card, issued by Comenity Bank, with 26.49%, APRs and famously bad customer service. All this after a $150 (up from $99) annual membership fee to access sales. In summation: RH's model has become much like BMWs model, and every other luxury goods company: they have become creditors first, and manufacturers second. The product has gone to hell, and only a tiny fraction of loyal customers comprise the vat majority of its earnings. These loyal customers are adept at overlooking WHERE their furniture is coming from, and WHY is costs as much as it does, simply because they can, and if you have to ask how much something costs, you cant afford it. Well, I can afford it. And...I don't want it. From China to the 3rd party delivery system, there is nothing romantic about his brand. Its all a farce, right down to the avocado toast. RH's main product is no longer furniture or lifestyle. It's credit. RH remember this: customer loyalty is more easily lost than it is earned, and you haven't done anything lately to earn it. PS: Check your credit card APRs right now - the federal government just raised them across the board, regardless of the bank.

Cincinnati store is filled with Arrogant snobs lead by A. Krall who is an associate leader at the store. Its clear they are trained to treat you like you are homeless if you spend under $10,000.00. I dealt with A.Krall on a $2000 set of curtains and she wouldn't even return a phone call. We went to the store and she wouldn't even wait on us to answer our questions.

Poor experience - months long debacle where corporate got involved- large order promised to be bundled was not- charges made piecemeal- thought it was being managed- NO!!! Day of delivery I’m sitting in an empty house with no call of ETA - driver not here- no word of when they’ll arrive- on hold customer “service” (????) for EVER Go elsewhere- the hours spent chasing down the order/ multiple charges/ lack of information and now delivery day with a corporate “managed” orderly wasting a Saturday when trying to move Horrible!!!!! Except for Sergio and Diego the delivery drivers who, when they arrived, were excellent