Restoration HardwareReviews of restorationhardware.com

I purchased several pieces of furniture and a pricey rug. Their furniture that is now in their stores is made in Vietnam. It has a terrible smell inside of the pieces that do NOT go away, no matter what. The dresser: left the drawers open, windows open, put bakng soda inside a container in each of the eight drawers, tested an item of clothing 3 weeks after delivery...transferred immediately to the clothes. Rug....almost $5,000...when opened (mailed to me), a different nondescript pattern and faded color... wrong side table, wrong finish....chair....fabric from China....not stated on website. EXHAUSTED and disappointed.

I don’t care if they’re giving stuff away their social irresponsibility of killing thousands of trees to spam people with unsolicited and unrequested catalogs is an absolute travesty. Stop sending these useless catalogs and clogging up the mail system. It’s 2024 it’s time to stop destroying the environment.

Furniture looks nice but in our experience is of poor quality. It doesn't hold up well.

Cheaters and scammers. They buy cheap products made from china and sell it for an unbelievable mark up through a luxury looking storefront. Please avoid at all costs if you care about your money.

I ordered an item as a holiday present in November 2023 and they said the item would arrive by 12/28/23. Now on 12/26 they are saying it won't arrive until March 2024. There was absolutely NO COMMUNICATION about this and when I called them they said "it must have gone in your spam folder" which is total bullsh#t because I checked my spam and I have nothing from them. Now I am without a gift and RH isn't gonna do anything about it. This is the last time I order anything from them.

They want to charge high prices but the product is cheap crap. I bought a table with ‘reclaimed’ wood but it was infested with powderpost beetles. I couldn’t understand why noise was crackling from my table till I saw more and more holes appear. A floor standing fan I bought, well the whole ‘cement’ like anchor at the base just crumbled into pieces and came away from the stainless cover. This fan stood in the same place away from heat or sunlight for years. Just crumbled. They are not heirloom or investment or high quality at all.

RH Interiors' ridiculously heavy 1.3 Kg paper catalogue was dumped by Amazon (whom we avoid for ethical reasons) on everyone's doorstep in our street. I guess that monopolist has everyone's address in the UK by now. Addressed to The Homeowner, it probably technically didn't breach ICO rules. Nonetheless, it was unsolicited and unwanted. We're trying to reduce consumption. Its address label says, “If undeliverable print return label.” Where is said label? There is no URL, only 4 QR codes, one leading to a massage parlour in Vancouver, the others to sign up to some weird Internet services in Hong Kong and elsewhere – all rather off-putting: Were these just incredibly gauche, overweight scam-baits? As most were in our recycling bins the next day, this was a shocking waste of paper, on top of the excess fuel (electric vehicles also consume more fuel the heavier the load) needed to deliver so many overweight tomes to so many homes. Internet research finds the furniture to be made in China (mostly), India, Indonesia, and the USA - so all of it will be unsustainably shipped to the UK, if anyone here is suckered into buying it, adding to the carbon footprint. Apart from those faux-pas on the increasingly sustainability-conscious Brits, it is an underwhelming catalogue printed in shades of beige (a contemptuous synonym for 'boring' to the young here), so comes across as colourlessly monotonous. Most of the furniture looks far too big for the average British home - perhaps someone didn't do their homework? The styles are tediously 'moderne' and slick, not the quirky or shabby-chic look that most Brits prefer now. Indeed, more and more of us are buying secondhand - much better for the planet.

Absolutely infuriating greenwashing - RH have littered my neighbourhood with their catalogue and 3 weeks after they said they'll arrange a courier to collect the piles of catalogues that are still at the entrance to my block - sent to every single one of the 47 flats, all unsolicited - we are still waiting. RH customer service were quick to say their paper is 'sustainable' but don't seem to care that they are incredibly wasteful - most of these unsolicited catalogues have ended up in the bin or at best in recycling. They also haven't been able to tell me where they got my name to post to me. Crap company with crappy practice. I wouldn't buy anything from them out of principle as they obviously have no real concern for the environment or people's data.