Restoration HardwareReviews of restorationhardware.com

I have an old table from them. The stain chips constantly. They only provide a tiny magic marker touch up kit that costs $35 and takes hours to apply. I probably have purchased 6 to 10 of them over the past few years.I contacted customer service several times to see if they could send me a larger quantity of the stain so it didn’t take me hours. Response was an emphatic no. After much trial and error, I finally found a non brand product that I can apply in a quarter of the time and, unlike the magic marker, does not wear off after a week or two. Took an enormous effort. The company does not stand behind its products.

Ever dropping quality with ever increasing prices. We purchased a dining table and a coffee table for fully covered outdoor use. I guess our thousands of dollars worth of tables were extremely humidity sensitive. In a few months they started rotting and cracking, exposing MVF, not even plywood! The price tag on this POS is unbelievable! To the dumpster they go…

I buy a wall oclock very expensive beautiful but quality very poor made in china .the machine was always no in time .

We are on our third defective mirror delivery and the driver told us that if we didn’t accept the damaged mirror it counts against them (the drivers). APPALLED is an understatement. The HELL we care about your rating after spending 4 grand on a mirror. Then he proceed to ask my gf if she was in any films and where they were staying in a hotel. I asked the property for video evidence as all of this was recorded should they ever show up again- WOAH!

I had an extremely disappointing experience at RH Tyson Galleria — twice. During both visits, no one bothered to approach or offer assistance. When I finally asked for help, the response was rude, dismissive, and made me feel as if I wasn’t even a customer. I was there to purchase bedroom and patio furniture worth several thousand dollars, but based on the staff’s attitude and lack of professionalism, I decided not to move forward with the purchase. Experiencing the same behavior on two separate visits confirms this is not a one-off issue, but a pattern. For a brand that positions itself as premium and luxury, this level of customer service is unacceptable. Management seriously needs to address this before more customers choose to take their business elsewhere. I will be shopping at other retailers where customers are actually valued.

If you enjoy bad customer service and overpriced, badly made furniture, then shop with RH. They’ll not disappoint.

I purchased a few items from RH about 2 years ago when I needed to furnish my new condo. I bought Velvet curtains for my windows ($7K), Maxwell Sofa ($5K), Swivel chair (over $2K), a side board ($1.5K), etc. While I love their stuff, the Maxwell sofa gave me sacroiliac joint dysfunction. It took me a better part of two years to figure out that it was the sofa causing me SO much pain. My sofa is in pristine condition (It is white color and I live by myself, no kids, pets, etc and it is still like NEW) because I cannot sit on it for too long let alone take a nap on it! It took me (a physician) and my primary care doctor quite some time to figure out that it was my sofa causing me all this pain. I am well aware that I made my purchase 2 years ago, however, if it was well made, I should NOT have had issue with it. I am not trying to swap out a worn out sofa for a new one but this thing feels like it is FULL of ROCKS! Not surprising they weren't very nice about working with me. NOT HAPPY WITH RH and I WON'T BE GOING BACK TO THEM!

West Palm Beach is abysmal. Customer service is absolutely horrendous. Rude, dismissive, combative in spite of the fact we have spent well into the mid 6 figure range in 2 states. I will say Colorado was amazing. We have been very disappointed in the West Palm Beach location. Much more to say, and recommend other options.