Steven C.
They care
They sent me the wrong part due to a little miss communication by both parties. After my complaint I was contacted by the owner which was very genuine and motivated to rectify the problem. After figuring out the proper parts he then overnighted them to me before I even sent back the other ones. I thought this was pretty amazing customer service seeing that I was partially at fault. It's nice to see there are still companies out there with a personal feel, where the owner really values his customers and cares. I look forward to doing business with them again and highly recommend restaurant equipment club.
Response from Rest Equip ClubAug 26, 2014
Hi Steven. I'm sorry about your experience. I have looked at your order, #11218 for (4) Redco® InstaCut™ 3.5 Replacement Blade Assembly, for 1/4" x 1/2" dicer, NSF that were shipped direct from the factory. Did they ship you the wrong ones? If so, that's very easy to switch out. I'm here to help. I have checked with Cecelia on this was well and she is not aware of this issue. Please call me and I can resolve this asap. My ext. is 7010. My name is Dean.