Restaurant.comReviews of restaurant.com

Response from Restaurant.comJun 16, 2025

Hi Mary Ellen, Thanks so much for your review—and we’re so glad to hear you enjoy using the restaurant deals! We understand how frustrating it is when a location unexpectedly won’t accept a certificate. Restaurants do agree to participate in our program, but occasionally they leave without notifying us or updating their staff. We’re actively working to improve how we track and update listings to prevent this kind of issue; and we just rolled out new technology to our restaurant partners to address this. Just a quick reminder—your points never expire, and you can exchange any unused certificate at any time if something doesn’t work out. And you can do that right from the website - no need to involve customer service. Thanks again for your feedback—it helps us continue to improve.

Response from Restaurant.comJun 17, 2025

Thank you for the review! We're glad you were able to exchange the certificate without any trouble.

Response from Restaurant.comJun 17, 2025

Thanks for the kind words! We’re glad to help you and your family save while enjoying great meals together.

Response from Restaurant.comJun 17, 2025

Thank you for the thoughtful review and years of support! We're happy to hear you've enjoyed the flexibility and discovered new places to dine.

Response from Restaurant.comJun 16, 2025

Hi Richard, Thanks for your review—and we totally understand the confusion. When we updated our system, all unused certificates were automatically converted into points of equal value. This gives you more flexibility to redeem for higher-value deals and for other types of offers we may add in the future. And just to reassure you, your points never expire, and you can exchange certificates anytime if a restaurant isn’t currently participating. If you have additional questions, a great resource can be found at restaurant.com/faq. Thanks again for being a loyal customer and part of the Restaurant.com community!

Response from Restaurant.comJun 17, 2025

Thank you for the longtime support. We're glad Xenia Bistro has been such a favorite and that the savings make a difference. Appreciate you spreading the word!

Response from Restaurant.comJun 17, 2025

Thanks for the great review! Tasty Pizza North sounds like a solid choice, and we’re glad the certificate added extra value. Searching by zip code is definitely the way to go.

Response from Restaurant.comJun 16, 2025

Hi Jon, Thanks for your thoughtful review—we really appreciate you sharing how you're using the program and where things could be improved. We understand it can be disappointing when there aren’t more options nearby, especially when you know there are great restaurants in the area. We’re actively working on expanding our network to help with that. We also know some restaurants still require printed certificates, though many now accept digital versions. And you're right—certificates need to be shown at the time of service (either printed or digitally), which usually means they can't be applied during online checkout or ahead of time. The reason for that is tied to the various POS systems in use across thousands of restaurants nationwide. Our discounts are not currently integrated with POS systems but it's a great idea for future redemption options! Just a reminder: your points never expire, and you can exchange certificates anytime, so they don’t have to sit unused. If you ever need help navigating options or finding participating locations, feel free to visit restaurant.com/faq—we’re happy to help. Thanks again for being part of the Restaurant.com community!