Alexis
OVERCHARGED, but resolved the issue.
I placed an order today and checked out through PayPal. The order amount was 39.59 according to the confirmation from respondvi. PayPal’s receipt was $9.90 more than this amount, indicating what I would actually be paying. “Sales tax” was the listed reason for the expense. If you were going to be paying 30% sales tax before shipping, wouldn’t you want to know before you’d already paid? They took my money then casually skimmed more off the top. So dishonest. Who knows if I’ll ever receive this very expensive lesson in the mail, but they won’t get my business again, and they’ll have to hire another person to delete my negative comments on social media. I will hound them for one day per cent they overcharged me, or until they go under, whichever comes first. EDIT, June 14 2023: I reached out to customer service, who informed me that my overcharge was a “system error”. It was refunded immediately. A couple of days ago I received the products I ordered, and the quality and function are very good. I’m satisfied with the purchase and the customer service resolution, so I’ve changed my rating from one star to three. It isn’t 5 stars because others have reported this “system error” and it should not be the customer’s responsibility to watch their statements like a hawk to make sure that charges are legitimate!