Rachel S.
Prompt & Friendly
Customer service was prompt and friendly, even with processing a return. I was super impressed with them!
Response from ResparkedApr 16, 2025
Thanks for the kind words—we’ve got your back anytime 😊

Rediscover the Joy of Creating 🎨At Resparked, we believe that everyone has a creative spark waiting to be reignited—and that’s where The Customizer Engraving Pen shines. Designed to make crafting effortless and fun, this tool brings creative activities within reach for anyone.
Resparked (resparked.com) has 447 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Rachel S.
Customer service was prompt and friendly, even with processing a return. I was super impressed with them!
Response from ResparkedApr 16, 2025
Thanks for the kind words—we’ve got your back anytime 😊
wendy
Very helpfull with my issue, very quick response. They rectified my issue very promptly, thank you.
Response from ResparkedApr 14, 2025
Thank you for your lovely review! 😊 We’re so glad we could sort things out quickly for you. If you ever need a hand again, we’re always here to help. Thanks for trusting us! 🙌
Zoe Ann C.
The Culiau engraver does the work I require of it and is easy to handle. Their customer service is helpful and knowledgeable. I stripped my set screw and needed a new one. Christian was happy to get a replacement mailed to me.
Response from ResparkedApr 13, 2025
Dear Zoe, Thanks so much for your kind words 💛 We’re so glad to hear the engraver is working well for you and that it’s been easy to use — that’s exactly what we aim for! We’ll make sure Christian sees your shoutout too — he’ll be thrilled to know he could help out with the replacement. If you ever need anything else, you know where to find us 😊 Happy creating! The Resparked Team
Fern G.
I had already had problems with Culiau before, when I purchased extra bits and they came in a grey plastic bag with a label in Chinese, exactly what you get when you buy something on Temu or AliExpress. Some of the bits also presented rust, which was not supposed to happen. Well, they apologized, sent me new bits and that was it, but I was already suspicious of the product's quality for obvious reasons. I was right. My first pen stopped working after a few uses. Unfortunately, the warranty period had already elapsed so I couldn't get a refund. They were nice enough to propose that I buy a new pen for a discounted price and I fell for it. My second pen arrived in January (2025). Today, 11th April 2025... my new pen also stopped working. The motor just died. I was using a diamond bit over wet glass, applying very delicate pressure. The battery was full, just like the other time. I can see why when they rebranded the Culiau pen to "Resparked", they removed the word "Professional" from the name of the product. Now it's just "Engraving Pen". I am beyond disappointed at the product, and I honestly don't understand all the positive reviews. Never again.
Response from ResparkedApr 13, 2025
Dear Fern, We’re really sorry to hear about your experience — and we completely understand your frustration. Having issues with not just one, but two pens is definitely not what we aim for, and we appreciate you sharing all the details. Even if some time has passed, we’d love to take a closer look and see how we can help now. When something doesn’t go right, we want to make it right — simple as that. As for the positive comments you mentioned — we truly care about every person who chooses us, and our team puts a lot of heart into helping when things don’t go as planned. That’s where those reviews come from 💛 If you're open to it, our team is here for you. Just shoot us an email at [email protected] or give us a call at +1 (332) 239-5659, everyday from 9 AM to 6 PM EST. We’ve got a real human on the other end ready to jump in. Thanks again for your feedback — it helps us grow 🙌 The Resparked Team
Rebecca
I ordered and received a defective Customizer. Customer service was fast and efficient at addressing my original email and also at sending a replacement. Their customer service representatives were courteous and helpful. A+
Response from ResparkedApr 13, 2025
Thanks a ton for your message, Rebecca 🙌 We’re really sorry your first Customizer didn’t arrive in perfect shape, but so glad to hear our team could jump in quickly and get you a replacement! We’ll pass along your kind words to the crew — it means a lot. If there’s anything else you ever need, we’re just a message away 😊 The Resparked Team
Christy
Great experience dealing with this company.
Response from ResparkedApr 13, 2025
Thank you so much for your kind words, Christy! 🙌 We’re thrilled to hear you had a great experience with us. If you ever need anything, don’t hesitate to reach out! Happy crafting! - The Resparked team 😊
Paul
Blossom was Very polite and helpful. She made the instructions clear and easy to follow to resolve my issue.
Response from ResparkedApr 9, 2025
So glad to hear that, and we’ll be sure to pass your kind words on to Blossom! 🌸 She’ll be thrilled to know she made things clear and easy for you. Thanks for taking the time to share this—it means a lot! 🥹
ian U.
Purchased pen from an un authorized seller on Amazon the pen stopped working after five weeks, seller told me i had not bought pen from him and refused to refund. Talked to Resparked rep Taylor who said hey would sell me a pen directly . at a discount. Got Amazon to refund my purchase, and am now waiting for delivery from Resparked. With one year warranty!! Thanj you very much
Response from ResparkedApr 8, 2025
Thanks so much for sharing your experience—and we're really glad Taylor could help turn things around for you! 🙌 While we’re sorry you had to deal with that unauthorized seller, we’re happy Amazon stepped in and even happier you're now getting your pen straight from us (with that sweet one-year warranty 😉). Hope it brings lots of joy and creativity your way! 💫