ReSoundReviews of resound.com

Bonjour à tous,  Audio pour tous m'a conseillé des appareils audio de marque RESOUND comme une révolution. Autoprothésiste à l'époque m'a dit : « Vous allez voir, mieux que les BELTONES, vous allez sentir la différence. » Bref, après cinq mois de service, mes appareils "RESOUND" ne fonctionnaient pas, mauvais son, un va-et-vient.  Malgré toutes les interventions, rien, le problème persistait. J'ai eu une nouvelle version d'appareil identique de la marque RESOUND avec des capteurs sur la coque. Là aussi, après quelques mois d'utilisation, mes appareils ne fonctionnaient pas correctement. Réglage, intervention, sur mon audition… rien à faire, toujours pas de solution.  Un peu marre, j'ai demandé le remboursement de mes appareils. Rebelote, on a procédé à un nouveau changement de mes appareils : "nouvelle gamme, nouvelle puce Resound". Idem, je constate que le son est médiocre, je n'attends pas les personnes correctement. Le pire, l'option audio TV qui fonctionnait avant, ne fonctionne plus. Moralité, je n'ai jamais autant de problèmes avec la marque RESOUND!  Je voudrais savoir si des personnes sont dans le même cas que moi.  Je suis très déçu. Cordialement

New to hearing aids and quite distressed by this. Also have dexterity issues. So when I phoned this company, who are the manufacturers, I was surprised and dismayed to be very badly treated by Archie. This was escalated to Bev, who arrogantly told me there was a known issue with their app, which they had not bothered to list this on the app, making new users like me feel stupid. Despite numerous escalation request, I have been ignored and told it takes three weeks to fix an app issue. This is just unacceptable. Furious and this is my taxpayer's money supporting rouge suppliers. They need to be investigated, contract managed and pay back on penalties. And apologise to me . Bev, who purported to be a senior manager, has repeatedly ignored escalation requests and put hone down.

The sound quality of these are horrid, they sound very tinny and artificial like pair of very cheap headphones, no excuse for this since they are very expensive.

Je suis très déçu par mes appareils de marque ReSound. Lorsque la pile est épuisée dans l'un des appareils, d'un seul coup on entend un bruit atroce dans l'oreille, une espèce d'un marteau-piquer à vous arracher l'oreille. Pourquoi le fabricant l'a programmé aussi fort ?? Pourquoi ne pas mettre de la musique ou un son moins agressif ? J'ai déjà posé la question à mon audioprothésiste, mais il m'a répondu qu'il n'était pas possible de baisser le volume de ce bruit, aussi je déconseille l'achat de cette marque d'appareils. Pour connecter les appareils, il faut s'y prendre à plusieurs reprises. Réessayez, réessayez, encore et encore car "Une erreur s'est produite".

Meilleurs appareils auditifs de ma vie Utilisateur d’appareils auditifs de toutes les marques depuis 30 ans, j’ai jamais aussi bien entendu, c’est bluffant. Merci Resound

For the price of the hearing aids. I find that the quality is very poor. I haven’t even had these six months and the wire has already pulled out of the left body of the mold that was custom-made for each year you would think the money that you’re paying for these things that they would be made better. The sound is OK but the durability and the quality is very poor on top of that the warranty. Which I will update you later I think has already ran out. You would think the money that you’re paying you would at least get a couple years of warranty. I’ll find out today when I take them in to see if I have to pay out-of-pocket or if they are covered. They were covered by insurance. Here is my update, I work commercial and industrial construction and I can tell you that on the job site I cannot hear anyone talking to me under basic construction noise. When machines compressors or any heavy equipment running forget it I cannot hear anything but the noises from equipment. These hearing aids are worse when the wind blows because I only hear the wind. Totally disappointed for the amount of money spent! Do your research read reviews and don’t get ReSound hearing aids. FYI mine are the top two expensive brand they sell! Total junk for any sound outside of my home.

18 months ago, I purchased what was allegedly the top of the range hearing aids, privately from the NHS Audiology Hornchurch Essex, (Vista Health) the GN Resound Nexia plus a Multi-Mic. A new phone was also purchased to receive Bluetooth and whatever was required to enable hearing aids to work. It is from this point that the service/product goes downhill. I have purchased what GN Resound / NHS Hornchurch , Essex claims to be the equivalent of an All-Terrain Vehicle , however it struggles to function when it hits a puddle.(General hearing of everyday life) These alleged experts have had enough time to rectify the problem over these past 18 months. In August 2025 consultants from GN Resound attended a hearing appointment and came to a café with myself and an NHS practitioner. The main problem is, I struggle to hear operatives in shops or enclosed places. When I mentioned this point about the operative in the cafe, the reason I was given was “She was softly spoken”. Problem was, I still did not understand her because I could not hear her. Remedies not excuses are what I want. It is now December. A follow up appointment with GN Resound or the NHS has yet to materialise in dealing with this issue. Early in the year I recorded the problems I face when out of the sterile environment of home on a Dictaphone machine, but no-one was interested in listening to what I had gathered. Appointments have become rare to discuss or deal with this ongoing situation of failing to hear in public places. The In-Health audiologists that I have spoken to claim not to have the skills required to deal with the private side of hearing aids, the knowledge or experience. In the surgery/ consulting room, conversation is good and fluent between practitioner and myself but on leaving the surgery and trying to conduct ordinary everyday functions of human interaction, the hearing aids besides ringing when receiving a phone call, are of no use. Public transport becomes hazardous when details and instructions have not been heard. Information and details from Tannoy’s or public address are difficult to hear or decipher. Such situations have caused delays to my travel arrangements on varying occasions when using trains and the underground. Drivers on buses are difficult to hear due to the plastic shield that surrounds them. Unless a person is sitting next to me on the bus, I cannot hear what is being said. These are issues that I have reported on several occasions when attending hearing aid appointments and something that still persists. Yet this hearing aid system claims to make hearing better but does not live up to its claims. Group and social settings The disadvantages of these hearing aids, it could be argued has been conveniently overlooked by the GN Resound company and NHS. No practitioner has given me the answer as to why the hearing aids do not work around people, or when surrounded by the general public in shops pubs or restaurants. When I explain that I have clipped the Multi-Mic onto my shirt in such situations to try and get clarity of conversation, different practitioners have regurgitated to me the text from the sales blurb. ( For one-on-one situations clip a ReSound microphone on to the clothing of the person you want to talk to and enjoy the conversation, even in background noise.) How does the Multi-Mic work in group settings? Where do you put the Multi-Mic in group settings? Does the group or party need a table to sit around? A complete failure to recognise how impractical it is to put the Multi-Mic down on a restaurant table, on a bar in a pub or any other environment that the user may find themselves in besides 1 on 1. People do not spend their time sitting at a table for any length of time. There are many areas that the Multi-Mic is not suitable for. The main problem is the hearing aids do not work in areas where there is noise and sheltered human interaction. Conversation is difficult usually non-existent on public transport, shops, Cafes, restaurants or pubs which these hearing aids do not address Q. When a person is socialising with family or friends where can the Multi Mic be placed? Socialising consists of speaking to more than one person. People move around regardless of the venue. The failings of these hearing aids have curtailed my social life. I am gradually withdrawing for from socialising with friends, many of whom I went to school with from the 1960’s. Going to the theatre is now a thing of the past. I am feeling frustrated and isolated. Angry at spending a lot of money on an item that does not work and no forthcoming resolution after 18 months of patience. The audiology department of these companies have failed me in more ways than one. No one is taking responsibility or fixing the problem.

Los compré para mi madre ya que ha perdido practicamente toda la audición y puedo decir que han fallado desde el primer día. Pierden costantemente la conexión bluetooh, se rompen con facilidad. En conclusión... un gasto inutil.