Resolution ProcessingReviews of resolutionprocessing.com

Response from Resolution ProcessingSep 2, 2026

The statements contained in this review are not supported by any client record we are able to identify. A search of our records reflects no account under the reviewer’s name, and we have likewise been unable to locate any account associated with her husband based on the information provided. As such, we have no factual basis to verify that the alleged conversation occurred with our company, much less to respond to broad accusations regarding services that our records do not show were ever provided. The reviewer’s prior experience with an entirely separate company is also irrelevant to any assessment of Resolution Processing and does not constitute evidence of wrongdoing on our part. If the reviewer believes her husband has, or previously had, a relationship with Resolution Processing, she may provide sufficient identifying information to [email protected] so the matter can be reviewed against an actual record. Absent such information, we consider these allegations unverified and unsupported.

Response from Resolution ProcessingMar 19, 2026

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. What you described—feeling talked over, disrespected, and stressed during what should have been a straightforward cancellation—is not the experience we aim to provide. We especially regret that this process added to your stress during an already difficult time, particularly given your medical circumstances. We do want to clarify that during your interaction, our team made efforts to offer reasonable accommodations to assist with your request. While we always strive to remain professional and supportive, there were moments in the conversation where the interaction became tense, and some language directed toward our agent was not aligned with the respectful communication we aim to maintain on both sides. That said, our responsibility remains to handle every situation with care, and we regret that the overall experience did not reflect that. We also understand how important timely written confirmations are, and we apologize for any delays you experienced. Your feedback has been shared with our management team so we can continue improving both our communication approach and cancellation process. We truly wish you the best and hope your situation improves.

Response from Resolution ProcessingMar 3, 2026

Muchas gracias por compartir su experiencia! Nos alegra enormemente saber que el 19 de febrero fue atendido por Dulce B. y que recibió una atención profesional y humana. Personas como ella realmente marcan la diferencia, y es un orgullo contar con alguien que brinda apoyo con tanta dedicación, claridad y compromiso. Nos complace saber que pudo resolver sus preguntas, aclarar sus dudas y planificar los próximos pasos para el avance de su cuenta. Ese acompañamiento claro y organizado es exactamente el tipo de servicio que buscamos ofrecer. También agradecemos que haya destacado su atención tanto en español como en inglés — para nosotros es muy importante que cada cliente se sienta comprendido y bien orientado en su idioma. Gracias nuevamente por su confianza y por reconocer el excelente trabajo de Dulce.

Response from Resolution ProcessingMar 3, 2026

Thank you so much, Richard, for sharing your experience! We’re so glad to hear that Illiana took the time to explain everything carefully and helped you feel more confident moving forward. Clear guidance and reassurance are incredibly important to us, and it’s wonderful to know she delivered that for you. We truly appreciate your trust and look forward to continuing to support you every step of the way!

Response from Resolution ProcessingJan 12, 2026

Thank you for bringing this to our attention. At this time, we are unable to locate any account in our system under the name provided in this review. In order to protect client privacy and ensure we can properly assist you, we ask that you contact us directly so we can verify your file and review what occurred. Please email us at [email protected] with your full name, the phone number used at enrollment, and any reference or account information you may have. Once received, our team will promptly investigate your concern, including any payment-timing or holiday closure issues, and work toward a resolution. We take service concerns seriously and are committed to addressing any legitimate matter as quickly and fairly as possible.

Response from Resolution ProcessingJan 12, 2026

This notice is provided in response to the repeated publication of materially inaccurate and misleading statements concerning the firm’s services across multiple public platforms. The firm has fully performed the contractual services outlined in your agreement, issued a courtesy refund, and offered to provide complete documentation of all actions taken on your behalf. Notwithstanding this, substantially identical allegations continue to be published in a manner that misrepresents the record and the status of the matter. Nothing in this notice is intended to limit or restrict your right to provide truthful, good-faith opinions; however, factual assertions that contradict documented records and remediation already provided are not protected. The firm respectfully requests that you cease further publication of inaccurate or misleading statements regarding this matter and that any future communications be directed in writing so the record may remain complete, verifiable, and accurate. The firm has preserved all relevant records, call logs, correspondence, and transaction data relating to this matter.