Shanna
They have horrible customer service… I…
It’s hard to get in touch with customer service…when I received my device and 1) it feels super uncomfortable, 2) it’s covering my other teeth that’s there, 3) it took close to 4 weeks before i received my dev 4) it didn’t even fit the the mold that they sent me with the device… 5)It was hard to get in contact with anyone to get it fixed and with how horrible it is to actually get someone on the phone now I want a refund. It’s best if you go to a dentist, I spent close to $800 for trash! When I finally got ahold of them it was around 2 pm, and was told to send it back for a refitting or refund. I decided to return the device and when you return it you have to pay your own shipping fees. I was trying to go the cheaper route but it didn’t work for me. Update: it’s March 5th and I’m still waiting on a refund.
Response from ResetSmileFeb 19, 2026
Thank you for choosing ResetSmile. We do apologize that we were not able to deliver a device that would work for you. Ultimately you were not a candidate due to underlying dental issues, which is not uncommon in teledentistry. As a result, we have refunded your order in full. This was communicated to you within hours of first contacting us, prior to writing your review. Please feel free to reach out if you have any additional questions and our friendly staff will be more than happy to assist you.