Charles A.
DISHONEST COMPANY
UPDATE: So I received a response after more than a month waiting to hear from someone. Once again, they fail to follow through. Here is the response I received 3 days ago, and once again, for the umpteenth time, they did not follow through with what they say. HORRIBLE COMPANY. Dear Chas Sometimes an inaccurate impression from a presized tray can result in a device that does not fit correctly. Based on the information you have provided us with, we would like to offer to remake your device for FREE from a set of new impressions. Our technicians will design a custom impression tray that is designed to fit the shape and contours of your mouth so that we can fit you with a replacement device that is as comfortable as it is beautiful. I have gone ahead and ordered a replacement impression kit with the customized impression trays for you which will ship out in the next 2-3 business days. You will receive an email notification with tracking info in a separate email once it ships to you. Please let me know if you have any further questions in the meantime and I will be happy to assist you. We stand by our product and rest assured, we will do everything in our power to deliver a custom ResetSmile device that meets your needs and expectations. Thank you again for choosing ResetSmile! Jess Product Support ResetSmile This email is a service from ResetSmile. Delivered by Zendesk
Response from ResetSmileApr 30, 2024
Charles - We are sorry that you aren't happy with your experience. As the note states we offered to make you a free remake that included customized materials to ensure a custom fit. We've emailed and rang you. Unfortunately you cut each call short with our customer service team member that was trying to ensure we can move forward with your case. We want to continue with your order. Please respond to our customer service lead that is assigned to helping you. We sincerely hope we can resolve this for you and help you regain your smile.



