reservationstays.comReviews of reservationstays.com

The company misrepresents its cancellation policy. You are asked to pay an additional $100.00 for the flexibility of cancelling. What they do not tell you is that this fee only entitles you to apply for cancellation consideration, based on predefined categories. This is deceptive and misleading. I'm trying to cancel a reservation that is 9 months away and they will not consider it.

My experience was so bad that if I could I would give them zero. 1 is too much for my satisfaction. I used this site by accident. I was supposed to use a conference site to book a hotel. Within an hour I realized that I made a mistake and called the company. The agent didn't want to accept their policy that is clearly stated on their website - saying "free cancelation within 24 hours". I called the next day , still waiting 24 hours, and the agent told me that I can get a refund if I give them a good reason for cancelation! I emailed, I even made a screen shot where their policy was described. I had towsit for a week before someone replied, basically saying the same thing. Stay away from this site! I used lots of travel site, such as expedia, Orbitz, and never had such a awful experience.

We booked a reservation for a hotel under reservation stays. This booking was made because the airline told us that they would not be able to get my husband to his destination until the next morning however, when he got to the airport, they told him he could make his destination. Although it was a nonrefundable hotel booking, the hotel was willing to refund reservation stays, however reservation stays refused to do so in addition, they refused to change the credit card that it was listed under. There was no customer service provided. I do not recommend booking under the company reservation stays

I was trying to book online directly with our chosen hotel, and somehow ended up on the Reservation Stays site without realizing it. I called what I thought was the hotel’s booking phone number, and booked a room. Reservation Stays booked us at the wrong hotel, hours away from where we were going to be. I didn’t catch it until the morning we were leaving, when I pulled up the confirmation to get the address. I called them immediately and requested that they switch the reservation to the correct hotel (in the same chain) and offered to pay any difference. They refused to do anything to help, telling me they needed at least 24 hours to review the case. I told them we needed a place to stay that night, but the agent repeatedly told me that we could stay in the hotel they had erroneously booked. He could not seem to understand that it was 3 hours north of where we were going. He called me back at one point to try to get me to admit fault for the error. The agent didn’t even offer to help us book a new room; I had to request to talk to a booking agent, and after being quoted $300 for one night, I hung up and booked directly with the hotel for $100 cheaper. It’s been two days and I have never heard from them again.

This company a scam, please read and avoid or dispute charge with your credit card/bank. They advertised as a hotel partner for a fest which is not true. They shared a paid in full hotel voucher at the Hyatt. Hyatt has no record of the reservation. Company said they can’t do anything, they are just a 3rd party. They hung up when I said they were the one who took my money.

A goddamn scam! Was unknowingly directed to this piece of shit website when booking a hotel. Cancelled reservation within the required time and was given a credit at "reservation Stays" instead of a refund on credit card. Policy on the fake website stated refund within time limit was a refund to payment on record. How does this happen? Where is the FBI? I want prison sentences......

Would be a zero if possible. Tricked into thinking it was a hotel website. Paid extra for a refund opportunity, then denied a legitimate request 10 days out. Would give zero stars if possible.

Site is misleading, You think your on the hotels website. Then you book and pay the 40.00 cancelation fee. Then your daughters volleyball team decides that we will not be going to this location. Call to use your reservation WITH cancelation to cancel and are told nope to bad to sad your out $415.00, you can file a claim to get your money back if you follow link in email. file claim and get an email less then 5 minutes later saying to bad to sad. They are very misleading, I wish the hotels would do something to punish them for making the sites to look much like the real hotel sites. They are a scam in a sense. If I had not be in such a rush the day I booked I am sure I would have noticed the error of booking with them. I do not ever book 3rd party sites for stays and this is a great reminder why I don't.