reservationstays.comReviews of reservationstays.com

False advertising and scam. Booked a pet friendly room with reservationstays because they advertised the hotel was pet friendly. Ticked the extra refund fee of $30 just in case. The hotel I had booked turned out to actually be conducting renovations and couldn't accommodate me, I contacted the hotel 10 days out to confirm and found out. Then I contacted reservationstays to seek a cancellation and refund only to be told that didn't meet their conditions for a refund. Their conditions are basically emergency situations only. Don't book through these people, even when I tried to call them it was an international number that costs money, and they hung up on me after about 18 minutes of mostly being on hold.

I would give less than 1 star if possible. It is absolutely criminal how inept and corrupt they are. I tried to cancel my trip with ample time to spare, yet was never answered despite multiple emails and more than 10 calls. The hotel noted they were under contract with ReservationStays and could only process a refund through them. This company and it's customer "support" team are the absolute worse people I've ever had the displeasure of dealing with.

Folks looking to get the best rates- don't use this site. Not only does it charge 80% above the rate you can get directly from the hotel, you can not get a refund. You "may" get credits- even though flex hotel rates let you cancel up to 72hrs before the first night of your stay. STAY FAR AWAY

Fraud Artists. They make their website look like the real Delta Marriott website and then charge £59+ in hidden "taxes and fees"

SCAM Warning! Misleading Brand, Faulty UX, and Complete Failure to Resolve Simple Error Rating: 1 out of 5 Stars I urge everyone to be cautious when booking through Reservation Stays. I found this site ranking high on Google, leading me to believe I was booking directly with a reputable major chain (like Hilton). This site is misleading, and the user experience is fundamentally broken, costing me $160. Technical Failure and Mis-Booking I attempted to book a room for December 10th. Despite repeatedly entering the correct date, the system continually reverted the reservation date to November 17th (the current day). After the third attempt, I mistakenly believed the system had finally accepted the correct date and confirmed the booking. Immediately after confirmation, I realized the reservation was incorrectly set for today, November 17th. I was not looking for a refund, but simply wanted to modify the reservation to the correct date of December 10th. Customer Service and Cancellation Nightmare The platform's inability to modify a booking—even seconds after a clear system error—is unacceptable. The process to correct this simple mistake was an immediate runaround: Reservation Stays told me the hotel had to approve the date change/cancellation. I called the hotel directly, and they correctly stated that Reservation Stays, as the third-party intermediary, had to handle the claim. Reservation Stays finally called the hotel, but the hotel was only given the option to approve or deny a cancellation of the immediate (Nov 17th) reservation, which they denied. This company created a situation where their terrible user experience forced an incorrect booking, and their lame customer service policy made it impossible to correct. I am now out $160 for a reservation I never intended to make, all due to a faulty booking platform and a confusing maze of bureaucracy. Avoid Reservation Stays if you value your time and money. Book directly with the hotel chain to avoid this frustration.

Terrible service , no one to refund an immediate cancellation. Hard to get any help and customer service

Illegal fraudsters and Appalling scam. Was directed to this site when clicked on an actual hotel website (Premier Inn)for which I needed to book a second room: did not realise it was a third party website as was in a hurry. The hotel has no record of the booking and when I tried to cancel, it said I would have credit and kept the fee for the reservation cancellation. Illegal fraudsters.

I booked a hotel with Reservation Stays by phone on Saturday, October 25, 2025. The agent quoted and charged $799.99 and did not disclose additional mandatory fees. After payment, my confirmation showed the total would actually be $1,072.51 at check-in—an undisclosed $272.52 increase. I called on Sunday, October 26, 2025 to request a refund because we could not afford the undisclosed charge. The hotel said they would authorize a refund, but Reservation Stays refused to process it. I’m requesting a full refund of $799.99, they are refusing.