reservationstays.comReviews of reservationstays.com

Not reliable, scam. Be aware!

A storm knocked out power where I live and in the surrounding cities on 6/25/23, so I went to book a hotel and was directed to reservation stays. They booked my family to stay in a different city at Admiralty Suites & Inn on 06/26/23 and after loading up the family and dog, we drove to the address on the booking. Once we got there Admiralty Suites & Inn had changed names to Motel 6 and was closed due to that city having no power. We continued for another hour drive until we ourselves found a hotel that was open and operation power. After staying there for almost a week, I contacted Reservation stays back told them what happened and requested a refund back from where they booked me that had changed names and was closed with no power. I sent them a copy of my bill of where I did stay as they requested and the tech support department closed my case stating that I did not send them a copy of my bill of where I stayed. I got the run around about the refund and they kept saying they have a no refund policy. So, I said that your company booked me in a different town to stay at a hotel that didn't exist at that location anymore and was in a different name and was closed due to power being out. This sounded like a shady business to me and fraudulent because you took my money and booked me at a place I did not chose and was closed. All they would say was I am sorry, we have a no refund policy. Looks like I will be contacting my local police department and filing a fraud report against the company along with contacting my bank and filing with them also. While on the phone with Janet, I heard a strong sound of wind blowing and asked if she was outside and she said no, was working from home. I said it sounded like shady business or even if the business existed. Don't use this so called company for booking. Scam....I'm waiting to see if I get a refund because I told her the only other choice for me to do is contact Law enforcement and the Bank.

This company is an absolute scam booked hotel here in Australia (we are Australian) and the website looked as though it was the hotel we were looking to stay in quoted in AUD but when we got the voucher it also included additional charges but looked as though it was AUD. When the amount came through on the credit card it was all in USD and was twice the advertised room rate. Made a complaint the robot named Jannah provided some noise about cancellation and then closed the ticket. A SCAM !!!!!

DO NOT EVER EVER EVER BOOK WITH RESERVATIONSTAYS.COM!!!!!! It is a total scam. They have disguised their website to make it look like you are on the actual hotel website. Their website says FREE CANCELLATION when you book but they do not offer refunds if you need to cancel. I spent 37 minutes on hold one time and 33 minutes on hold another time. The first time customer service disconnected me. The second time, the agent was like a robot and said the same thing over and over again without addressing any of my questions or issues. If you leave your number for a return phone call, they will call you back but disconnect after it rings one time, assuming that this allows them to say that they called you back and allows you to see their return call phone number in your missed calls section. They do not answer the emails sent to the customer support email address provided. Basically, you CANNOT talk to anyone about anything, yet your money has already been taken.

The customer service was horrible. After making a reservation for one night, I later on needed to add an additional night. This simple routine task was beyond their ability to do. Even worse was when I sent an e-mail for help, they did not read my e-mail very well and answered a question I did not as, and did not answer the question I did ask. When calling them on the phone, they had the option to get a call back instead of waiting on the phone. Twice, when finally getting the call back, the call hung up immediately and I had to get back in the phone queue. This happened twice!

Steer clear of this website. Deceptive practices, hidden fees and no refunds/cancellations or changes. Nasty customer service agents. SCAM.

non refundable, arrived at the hotel, they said no reservation. "you used a third party, we have had a huge issue with them. they are a fraud. we are booked". the customer service is a call center that says someone will call back in 20 minutes. never a call. we had to cancel with our bank,

Dishonest and worst customer service The parent company is Priceline, so please don't send your business there way either. I had booked a hotel following an unexpected death in the family. I needed to change my booking due to a flight cancellation caused by weather and the company guaranteed that I could have the booking refunded. I even had to send proof of the family member's death. Despite following all of their instructions through multiple agents, levels, and even companies as this was eventually escalated to Priceline, I never received my refund. TERRIBLE COMPANY.