reservationstays.comReviews of reservationstays.com

Avoid like the plague. I've spent hours trying to get my hotel receipt and still don't have it. I need it for my companies business report. They act as a middle man, take money and do nothing. Please avoid, call the hotel directly.

Sucks Make u wait hour to even talk to them and then they even hang up. Forget change in reservations or cancellations.

This company won't pay your reservation to the hotel and you'll have to pay a second time at the hotel. You know things are sketchy when the company website has a page titled "Is Reservation Stays legitimate?" The site says "Our award-winning travel booking platform has been featured in the New York Times, Bloomberg, Conde Nast Traveler and dozens of other press outlets." Searching for any press coverage comes up empty, and award-winning? Only that the company has terrible customer service scores across all trust-based websites. Stay away...far, far away.

Travelers be ware. Not only are all the other reviews for this site true, but they have another tactic on top of posing as an honest destination site but they may do to you what they did to me. I made a reservation with reservationstays.com believing it was the web site for the hotel I wanted to stay in. When I arrived at said hotel with the print out of my reservation I was told that my reservation had been canceled by the booking agent and no reason was given. I had to pay for the room all over again. When trying to get reservationstays to refund my money they said that I canceled the reservation and refused to refund my money and did not respond to my further inquiries. Do not be fooled into using this site.

Try to stay away from this company! That can be difficult because your reservation may look like it is through Expedia. Due to circumstances the general manager of the hotel graciously canceled my reservation and approved a refund. I followed the instructions that I received from Reservation Stays and they continue to deny my refund and required more and more conditions. Stay away!

Arrived at my hotel to be told that I had booked and been charged two single hotel rooms when I had confirmation for just one as I intended. Ended up paying double. The hotel said this had happened before. I thought I had booked through the hotel website and was surprised to hear that my booking had been through Reservation Stays which I had never heard of. Reservation Stays have not engaged with complaints at all

Scam Site and Scam Refunds I thought was booking directly directly from Four Points but turns out this company uses sketchy marketing tactics to pretend to be the direct website. I accidentally booked the wrong date. I paid for the refundable option which when I booked which made it seem like it was truly refundable, but some sketchy refund site that they use said it wasn't refundable. I admit, I was duped by this one. NEVER USE THESE SCAMSTERS!

We booked a hotel on Reservation Stays website that we discovered later by chance, no longer exists. Our confirmation showed the name of the non existent hotel, but was told they could not send a corrected one and not to worry, as the booking was confirmed. Our teenage son was travelling alone in transit in New York and we were compelled to book another hotel as we had no confidence in our original booking with Reservation Stays and could not risk our son being turned away from the hotel. They have refused to refund our payment, but we are disputing the charge with our credit card, who say that the wrong hotel name on our confirmation alone is enough to get a refund.