reservationstays.comReviews of reservationstays.com

I thought I was booking through Hilton, when I realized I booked a hotel in the wrong area, I called & asked to cancel my reservation. This was all within a couple of hours after I booked the hotel. They said my booking was nonrefundable & there was nothing they could do. They told me the only way the get a refunded "credit" (not money back) was to get the hotel front desk to write up a statement stating that they will honor the cancellation. I called the front desk of the hotel who said they could not do that due to this company's tendency to not honor their end of the deal. The person at the front desk said I was not the first who has dealt with this.

I cancelled the room within 15 minutes as I realised I had entered the wrong date. I received a booking cancelled email, with a 'we have refunded the value of your booking to your account.... ' and I thought the issue was resolved On checking bank statements at the end of the month, there was no credit from Reservation Stays only a debit. On reading the email carefully, the refund was a 'credit to you account in Super.com Credits' - not to my credit card account! What a scam! If I hadn't looked for the credit I wouldn't even know I had been scammed!!

Looked like I was dealing directly with hotel. They processed a wrong date then I couldn't get them either by phone or email. No customer service whatsoever. Now disputing charge via my credit card company. Do not use this site.

Like MANY other complaints, I thought I was booking directly with the Westin in Fort Lauderdale Beach only to discover it ReservationStays.com. I realized that I booked with the wrong date and I went to modify it. I saw I couldn't so I went to cancel or 'submit' for a refund. The refund application was denied as booking a wrong date is a not a sufficient reason. It's a complete scam and I've conducted a chargeback with my card company. Go DIRECTLY to hotel sites, don't trust Google.

Reservation stays is a deceptive booking website. Their site comes up on a Google search for a particular hotel posing as THE hotel's reservation website. I was scammed by them. I WILL NEVER USE THIS WEBSITE AGAIN! When I contacted customer service they were less than helpful and even defensive and rude regarding my complaint.

Absolutely horrible! I was ripped by this company! Unbeknownst to me, I was not talking with a hotel employee but this company! I was charged an absolutely ridiculous cost! I tried to receive a refund with no success! Shame on the hotels that have this third party!

Booked a two night stay at a N. Myrtle Beach beachside hotel, of course paid, only to find out that it was for one night only! Contacted customer service at reservationstays.com and my fast talking CCare guy tried to sell me the second night for 2x the price of the first. THEN he offered to get me an upgrade to the tune of $400 more when all I wanted was the second night added. He wouldn’t let that go until I said I would have to cancel the whole visit and get my money back. Guess what?! They refunded all by $60 and I still don’t know why. I canceled within the 24 hour cancellation window. NEVER, did I say NEVER proceed when the computer takes you to reservationstays.com. You will get fleeced.

Very terrible service from this one. I called them so many times for a receipt but never get any answering. This is so crazy. However, when you called the booking they answer so quickly and friendly. Feels really cheating and scramming. This is worst experience over my 20+ experience and first with this one by accidently. Please take this lesson and carefully check before you click. Never with the RESERVATION STAYS PLEASE!!!!