reservationstays.comReviews of reservationstays.com

Total scam. Showed up posing as the Marriott’s site and my wife didn’t notice until she had booked and then didn’t see the booking in her Marriott app. We called Amex fraud department and I just reported them to FBI IC3. Hope they’re within jurisdiction, but probably not. Don’t use!!

DO NOT USE THIS COMPANY to book hotel rooms, The wouldn't let me cancel my reservations, They stole my money. I not staying at the hotel I booked through them they refuse to refund me, FRAUD ALERT!!!

Hard to even give one star. They should be closed down. Worst customer service ever, and in all honestly big scam. Go through Expedia or TripAdvisor or the hotel / airline itself. Never use this site. Ever.

Scam!! Same as everyone else - thought i was booking direct through Hilton!! Will not refund and also even add taxes on! Really unhelpful customer services too who cannot read emails, they just reply without actually bothering to read what you have written. I didn't even want to cancel, i just wanted to downgrade due to the taxes they added on! I dealt with Shubham who has terrible customer service skills!

I, like everyone else here, was scammed by this company. I looked up a particular hotel and their site came up first, looking exactly like the hotel website. You don't realize what has happened until it's too late. I cannot say it enough---do not use these people, they are scammers!

The websites they use are very misleading and make you believe you are booking directly through the hotel webpage. Should you need to modify your reservation, you can't. I accidently booked through them because the website said starts wminneapolisfoshay making it look like you were booking with the mariott directly. They even have the mariott logo at the top of their booking. Very different from when you know you are booking thought a third party such as expedia, hotels.com, ect. Do not use.

My flight was cancelled by the airlines the day before we were to check in to the hotel in Florida. I spoke to multiple "people" at this company and showed proof the flights were cancelled because of a hurricane which is considered a weather event beyond human control. Immediately they showed they wouldn't cancel the reservations and credit back my credit card. I spoke to the hotel manager directly and was told they refunded back to this company the funds for the stay. They kept the money from the hotel and from my credit card company. They are thieves and make every effort to rob people. Also, looking further into this company it should be noted they are in a questionable country with a horrible reputation. I have filed a complaint with the attorney generals office in my state and further with the Washington US office. They are considered scammers. Avoid them at all costs. They don't even deserve 1 star. This business must be closed down.

Similar to others experiences, their booking process was very deceptive. I thought I had called the hotel directly in Sydney (Australia), being in Sydney myself at the time. But when I checked if the person I was talking to was at the hotel, he said vaguely that they 'took care' of the hotels bookings ...I should have been suspicious then and there. They quoted me a very good one night price but later when I checked my credit card it was $100 more than quoted. When I called them and then went back to an email they had sent after the fact, I saw they had charged me in US dollars, which they had never stated or confirmed. I wrote to them persistently to complain and they said they would listen to the recording of the booking. They came back to me and said the US dollars was quoted but did not confirm that they had listened to the recording and regardless, I am 100% certain that they did not quote in US dollars (the operator had asked me specifically if I was in Sydney at the time), because if it had been mentioned I would not have taken the booking. I told the hotel about the issue and there was nothing they said they could do. It seems to me that hotels should be looking at permissions given to third parties to make bookings as their reputations are also on the line. I reported the transaction to my bank immediately and they investigated and eventually refunded me the booking amount, which also involved cancelling my credit card. This has taught me a good lesson. I will double check that I am always calling the accommodation directly from now on.