reservationstays.comReviews of reservationstays.com

SCAM SCAM SCAM !!!! I thought I was booking through the hotel and I paid extra for “insurance”. I had a death in the family and I’m unable to get my refund. They’re giving me the run around, hanging up the phone, posing as real websites and denying me the ability to speak to a supervisor. I have been on the phone, emailing and calling different companies for DAYS. Never receiving a real confirmation from the resort, just a voucher. This is absurd!!!!!

Reservation stays charged me in US dollars for a booking in Australia from an Australian booking. cost me 30% more than what I wanted to spend with out letting me know until it came out. Booking dfirectly through the hotel would have saved this 30% plus international transfer fees of 17 dollars on top which were not detailed in the booking. Do not use Reservation stays

They pretended to be the hotel website. Scam. When I arrived to hotel they said they had no record of my reservation. I even showed them the “confirmation” email and they said that was not from them. Scammers. Reported to my bank.

Terrible experience just like everyone else. I was told that I would be staying at a nice Hilton Hotel. We arrived and it was equivalent to a MOTEL 6. I paid $585 and quickly called them for a refund as this hotel was in a sketchy area and the room was filthy! I arrived late so had no choice but to tough it out for one night. I begged for a refund and they kept giving me the runaround that I would have to get proof of my one night stay with the hotel. The hotel explained that there was no way I could get this information as I had already booked thru the “third party” -reservation stays. I am not even sure how I got caught up in their scam I was calling a Marriot number to book I found on a website advertised as marriott but obviously they scammed me this way. It was during spring break so it was an already busy time in San Antonio so I assumed they knew what they were talking about when they found me a room. Do not stay at Spark by Hilton by La Cantera. Yes it is next to this luxury shopping center but it looks like a cheap and very unclean. I am so upset about this entire experience. Don’t know how they can do this to people and sleep at night.

I strongly advise travelers to avoid using GuestReservations.com and ReservationsStays.com. These websites mislead guests by using hotel names in their URLs, making people think they are booking directly with the hotel when they are not. Not only do they charge massive booking fees, but they also offer no real customer support when issues arise. Many frustrated guests have come to our hotel believing they booked directly with us, only to realize they overpaid significantly through these third-party sites. This leads to confusion, disappointment, and refund requests that we, as hotels, are not responsible for. These deceptive practices are damaging to both guests and hotels. If you're booking a hotel, always check that you're on the official hotel website to avoid unnecessary fees and frustration. #Misleading #AvoidThisSite #GuestExperience #BookDirect

Avoid this website! GuestReservations.com / ReservationsStays.com are misleading customers into believing they are booking directly with hotels when they are not. They use hotel names in their URLs and run Google Ads that look like official hotel websites. Not only do they charge excessive booking fees, but they also create confusion for guests who think they are dealing directly with the hotel. Many frustrated customers end up calling hotels for refunds, only to find out that these bookings were made through a third party with unfair policies. This kind of deceptive practice damages trust in the hospitality industry. Always book directly with the hotel or through reputable travel platforms to avoid unnecessary fees and booking headaches. #Misleading #HiddenFees #BookDirect #ConsumerWarning

Terrible customer service, was given the run around for months to get a refund after my apartment was wrecked during Helene.

THIS IS THE BIGGEST SCAM. Confirm a res at a Wyndham and they gave address and phone of an unknown to us red roof inn…many phone call and never any help or correction just ghosting. . It was disgusting and dangerous in charlotte. Promised a shuttle and none…