reservationstays.comReviews of reservationstays.com

Dreadful scam. DO NOT BOOK! I tried to cancel my booking, months before departure, and was completely unable to despite the "Enhanced Refund" option I had taken.

Scam!!! Avoid booking through Reservation stays. The booking I made was never found in the actual Sheraton booking system and while following up for this issue as the credit card was charged $815, they ghosted my emails. Law enforcement should shut this place down!

Complete scam. They cancelled my reservation and won’t give me a refund after I provided all information. AVOID

This place is a scam. Charge high fees and won't allow cancellations. BEWare

If I could give them a minus 10 I would. They are scam. The website is so misleading I thought I was on the Best Western reservation website. I booked the room and included the "recommended" upgrade to be able to cancel up to a few days before the stay. The site said I could cancel for free for 24 hours. It did not indicate that I could not cancel the upgrade at all. I called within and hour to cancel when I figured out it was not the Best Western website. They refused to cancel the $127 "upgrade". I consider this to be fraud in the inducement. Do not use this website!!

Same as everyone else. My wife booked a 3 night stay at the Hyatt House London Stratford for a total cost of $1,171.49, which was supposed to include breakfast: $257.78/night x 3 nights Refundable upgrade: $107.00 Taxes & Fees: $311.15 Discount: $20.00 It doesn't include breakfast and is non-refundable despite the "upgrade." I could have booked this room through Delta for a total of $819. That's when I found out the reservation is non-refundable.

Let me preface this by saying: **DO NOT, under any circumstances, book anything through this website!** This is not a legitimate hotel booking platform; it's a cleverly disguised scam designed to steal your money. I unfortunately learned this the hard way and am writing this review as a desperate warning to others. From the outset, the website looked somewhat convincing. It had professional-looking layouts, enticing pictures of hotels, and even seemingly legitimate reviews (which I now suspect are fabricated). I found a hotel that appeared to fit my needs and proceeded with the booking process. Everything seemed normal until the payment stage. **This is where the first massive red flag appeared.** Instead of being charged in my local currency (AUD, given I'm in Victoria, Australia), the payment was processed in USD without informing this on the booking page. Foolishly, in my haste, I proceeded with the payment. This was a HUGE mistake. Not only was the exchange rate unfavorable, costing me significantly more than the advertised price, but **I never received any booking confirmation.** My attempts to contact them again were met with silence. This website is a phishing operation.** They lure you in with the promise of easy hotel bookings, then hit you with unexpected foreign currency charges and vanish with your money, leaving you with no actual reservation. Here's a summary of why you should avoid this website like the plague: * **Deceptive Practices:** They present themselves as a legitimate booking site but are anything but. * **Foreign Currency Scam:** Charging in a foreign currency without clear explanation is a major red flag and a way to inflate the cost. * **Non-Existent or Unhelpful "Customer Service":** They are unresponsive or provide vague answers to avoid accountability. * **Potential for Data Theft:** Given their fraudulent nature, I wouldn't be surprised if they are also harvesting your personal and financial information. **I have reported this website to the relevant authorities and strongly urge anyone who has been scammed by them to do the same.** Please, learn from my mistake and stick to reputable and well-known hotel booking platforms. **This website is a danger to consumers and should be shut down immediately.** Save yourself the frustration, the financial loss, and the potential security risks. **DO NOT USE THIS WEBSITE!** You have been warned.

As mentioned in other reviews, Reservation Stays is a scam. They're website looks just like the Hyatt website. I booked through them thinking I was on the Hyatt website. I discovered the fraudulent copy of the website within 10 minutes of the booking. I had added an additional fee to the cost of the room in order to be able to cancel within two days of the stay. Since I had not booked anything with Hyatt for over a year, I thought this was a new charge, so I accepted it. It was added to the itemized charges for the room, taxes, and fees, When I called to cancel the reservation, they said they could not refund that part of the fee. They claimed it was a separate charge, but it was not shown upfront to be a type of insurance like Allianz. I know when you buy insurance like that, it is not refundable upon cancelation. This fee was not shown in any way to be insurance. I spoke to a floor manager, Mander, who stuck to the claim that this $53.00 charge was non-refundable. If I could give Reservation Stays a -10, I would!