Lee
Huge scam
Huge scam! When searching the web for a particular hotel, like Hilton, the hotel's logo appears on their website. You think that you are contacting the hotel that you searched for, but you are not. They are a third party that operates under the guise of being associated with the hotel. They told me they handle overflow calls for the hotel, not true. In addition to the cost for the hotel, they assess a $16 "service " fee without advising you. Talk directly with the hotel, save time and money. I am reporting them to the Better Business Bureau. Shady to say the least! In their response they indicate that this reservation is not associated with them. It in fact is! I've provided documentation on two separate occasions.
Response from Reservation Centre LLCApr 19, 2024
Hi Lee, Kindly accept our sincere apologies for the inconvenience caused to you. I would like to inform you that I have kept your complaint on high priority, but We regret to inform you that we couldn't locate any booking under your name within our records. It appears that the booking was made through another company, and there are indications that it might not be legitimate. For last few days its appears that some feedback was inadvertently directed to us (www.reservationcentre.us), despite it being intended for another company. As there is similar name companies provide hotel booking services as follow 1. (https://reservationscenter.com/) 2. (www.reservations.com) These companies not associated with us and may lead such misconceptions. so request you to coordinate with the company from where you opted the service. Thanks for sharing your valuable feedback. We appreciate your patience, you can reach us at our toll-free number +1-888-284-0908. You can also write us to at [email protected]