Ena M.
Not Impressed
Contacted Norton Reputation Defender at the beginning of March to have google search results removed. Said he'd remove them, but only removed one url and one photo, even though I explained there was more that needed to be removed over the phone. Also emailed him (three times) explaining that again, I needed more results removed, but have not heard back whatsoever, and I gave a week in between each email for him to respond and so I wasn't pestering him. I'd respect if he sent a quick email saying he'd get it done in a certain time frame, or acknowledged my emails, but not responding to multiple emails is unprofessional. I feel cheated out of my money and am disappointed in the Norton company.
Response from Reputation DefenderApr 10, 2023
Hi, Ena, We sincerely apologize for our representative’s lack of communication and the disappointing results you’ve experienced so far. To make things right, one of our team leaders has reached out to you to discuss your account and see where we can help.




