ReplacementsReviews of replacements.com

I am utterly appalled by my recent gift I had ordered from Replacements.com. I ordered what I expected to be a simple set of salt and pepper shakers. What arrived was not just disappointing — it was downright disgusting. When I opened the package, I was hit with a mess that no reputable business should ever allow to leave their warehouse. The pepper shaker was still full of old pepper, clinging to the interior like it had been sitting untouched on someone’s dining table for years. The outside surfaces of both shakers were grimy and sticky, as if they’d been pulled straight from a flea market box without a second of cleaning. To make matters worse, one of the shakers was missing its stopper entirely, rendering it completely unusable. That means someone not only failed to clean or inspect the item, they also didn’t bother to check whether it was even complete. This is not a matter of “vintage charm” or “light wear.” This is unhygienic, lazy, and shows an alarming lack of quality control. The fact that Replacements.com is charging retail prices for items they ship in this condition is insulting. I expected professional service and quality consistent with a reputable resale business. What I received felt more like rummage sale leftovers hastily tossed into a box. Now I have the added hassle of contacting customer service, arranging returns, and wasting my time on something that should have been right from the start. I am still waiting for the credit to actually be returned to my credit card and I'm sure there will be more of a fight to get the shipping costs to/from reimbursed. If this is how they handle orders, I can’t in good conscience recommend Replacements.com to anyone. Save yourself the frustration and buy from a seller who actually inspects, cleans, and ensures the completeness of their merchandise before shipping. Absolutely unacceptable — one star only because zero isn’t an option.

I ordered some dishes and some cloth placemats and napkins from Replacements. After placing my initial order, I asked if I could add 8 small side plates to the order. Customer service advised me that this would incur additional shipping costs of $100 (I live in Australia). I asked customer service to double check the rate as this seemed high and they informed me that, due to the additional dishes, shipping my order would now require two boxes rather than one. Reluctantly I agreed to the additional costs. When I received my two large boxes, one box contained all of the dishes, nicely packed but with plenty of room as it was also full of popcorn filling. When I went to unpack my second box, it was empty except for 8 cloth placemats and napkins and 95% popcorn filling. These cloth items would (easily) have fit on top of the first box and provided additional protection for the dishes. I was basically charged to ship a large box of popcorn across the world. I then contacted Replacements and asked for a refund of the shipping fees for the second box. I assumed it would be a no brainer as any business (should) agree that charging a customer $100 to send out a large box containing only small cloth items was ridiculous. Instead I received a silly response stating that the second box was necessary to ensure all of my items arrived safely. When I questioned exactly how removing cloth placemats from a box of dishes increased the safety I didn't get a response. Not only were their shipping rates outrageous to start with, at the very least they could have shipped the placemats in a box 1/10th of the size of the box they sent. Nothing but price gouging of an international customer.