Repair SurgeReviews of repairsurge.com

Response from Repair SurgeAug 8, 2024

Hello, thank you for your feedback. We would appreciate the chance to investigate this. Please contact us at [email protected] and let us know the year and model of your Mercedes. We'll look into the problem and also issue a refund if necessary. Thank you!

Response from Repair SurgeAug 6, 2024

Hello, thank you for this message. You contacted our support team within the last 24 hours to let us know that the information we had for your vehicle was insufficient. While our coverage for most vehicles is very good, the one vehicle you tried was unfortunately an exception. This is rare, but unfortunately it can happen when covering over 10,000 vehicle models. Our support team responded quickly, apologized to you, and offered you the choice of two options to resolve the issue: several vouchers for other manuals, or a refund. You opted for a refund, and we issued one promptly. Like any business, we're not able to be perfect 100% of the time. The vast majority of our users have no issues, but when we do fall short, we acknowledge that, and we resolve it with respect and professionalism. It's unfortunate that you felt the need to write a negative review despite the prompt support, apology, and quick resolution you received, but we do wish you the best and hope you have success with your repairs.

Response from Repair SurgeAug 5, 2024

Hello, thank you for this feedback. If you haven't done so already, please contact us at [email protected]. We'll investigate this and issue a refund if necessary. While responding to this review, we should address a couple of things. The buyer chooses the year of their vehicle during checkout. If the wrong year was selected, our support team can get you switched to the correct year. If we're missing any information for a vehicle (electrical diagrams, for example) then we would resolve that with a refund. While it's rare, such problems can sometimes happen. The final thing we should clarify is that we don't sell parts. We're not sure what you were referring to there. Our product provides OEM part numbers, prices, and part diagrams, but you would purchase the parts from your preferred retailer as we do not sell them. All of that being said, we're very sorry that our product did not meet your expectations. We hope you'll contact us at [email protected] so we have the opportunity to assist you further.