Larry B.
Resolved
The problem I had with the product was resolved and taken care of as per their 100% satisfaction pledge.
Response from Repair SurgeJun 6, 2025
Hello, thank you for sharing this feedback with us. We're genuinely sorry that the manual you received didn't meet your expectations and that you've had trouble reaching us for your refund request. We stand by our satisfaction guarantee, and clearly we've fallen short here. Your issue has now been escalated internally, and we'll be contacting you directly to ensure a prompt resolution, including a full refund. Again, we sincerely apologize for this inconvenience and appreciate you bringing it to our attention. Please feel free to reach out if you have any further questions. Update: After investigating this issue, a refund was issued and the matter is now resolved. Thank you for allowing us to make this right for you. Please let us know if we can assist with anything in the future.

