Repair SurgeReviews of repairsurge.com

Response from Repair SurgeJun 27, 2025

Thank you for your feedback, and we're very sorry to hear about your experience. We aim to provide excellent coverage for all vehicles, but there are rare cases where the information may be lacking for certain models. We stand by our satisfaction guarantee and aim to resolve refund issues promptly. It sounds like there was a miscommunication if you didn't receive your refund. Please reach out to us again and give us another opportunity to make this right for you. Thank you and we look forward to hearing from you soon.

Response from Repair SurgeJun 17, 2025

Thank you for this detailed feedback. We're very sorry that the manual didn’t provide the step-by-step dashboard removal procedure you needed for your 2016 Impala. While our coverage is thorough for most vehicles, there are rare cases where the information can be lacking for certain models. We understand how frustrating that can be, and we’d appreciate the opportunity to make this right. Please contact our support team if you haven’t already, so we can investigate and issue a refund if needed. Thank you again for bringing this to our attention.

Response from Repair SurgeJun 11, 2025

Thank you for your feedback. We're sorry the manual you received didn't include the illustrations or diagrams you were expecting. While our coverage is extensive for most vehicles, there are rare instances where specific visual content may be missing for a particular model. If you haven't already, please reach out to our support team so we can review your case and issue a refund if needed. We appreciate the opportunity to make this right.

Response from Repair SurgeJun 9, 2025

Hello, thank you for your feedback. We're very sorry the information you needed was missing from your manual. While our coverage is strong for the vast majority of vehicles, there are rare cases where specific procedures or diagrams may be unavailable for certain models. That’s never the experience we want for our customers. If you haven’t already, please contact our support team so we can investigate and provide a resolution, including a full refund if necessary. We appreciate the opportunity to make this right.

Response from Repair SurgeJun 6, 2025

Hello, thank you for sharing your feedback. We're sorry that the manual for your 2022 Nissan Pathfinder didn't meet your expectations. Although we aim to provide comprehensive repair information for all vehicles, there can sometimes be gaps for certain models. We're also truly sorry to hear about the delay you've experienced with our support response—we're actively looking into this now. We've escalated your case and will reach out to you directly to ensure this issue is fully resolved, including a refund if necessary. Your experience matters to us, and we'll make this right. Please keep an eye out for our direct follow-up, and don't hesitate to reach out if you have any additional questions. Update: The issue has been resolved with a refund. We appreciate the opportunity to resolve this issue. Please let us know if we can be of any further assistance!