RepairDeskReviews of repairdesk.co

khayam helped me a lot with some issues that i had with the printer! pretty fast.

good service and patience by Khayam recomended

Public Repair Widget Went Live Before Pricing Was Properly Configured We used RepairDesk POS and its cell phone repair shop software at CA-Mart, our two-location cellphone sales and repair business in Ontario. Usman was also involved in our experience and communications regarding the system. Our biggest concern involved the customer-facing repair pricing widget published on our website. Real customers could request repair quotes, but some services displayed incomplete or inaccurate information. When we escalated the issue, RepairDesk representatives explained that pricing had initially been configured only for certain LCD screen repairs for Apple, Samsung and Google devices. They said they needed a complete repair service price list from our team before the remaining services could be added. We understand that software implementation requires cooperation and accurate information from the customer. However, if the necessary pricing was incomplete, the public widget should not have been allowed to go live. When customers receive an incorrect quote, they blame the repair shop whose name appears on the website—not the software provider. Our employees then have to explain the discrepancy, and our business carries the reputational risk. What made the situation worse was how our concern was handled. We felt that the response was dismissive and disrespectful to us as a paying business customer. Instead of first acknowledging the seriousness of publishing an incomplete customer-facing system, the response focused on shifting responsibility back to our team. We were not asking them to invent our pricing; we were asking why an unfinished widget had been made public without proper verification. Our broader experience also included concerns involving SMS functionality, missed-call handling, IVR communication and the amount of intervention required from our team. For a system costing us approximately CAD $3,300 annually, we expected stronger onboarding, testing, quality control, respectful communication and accountability. Because of this experience, we lost confidence in relying on RepairDesk for our public repair quoting process and decided to pursue a system that gives us more direct control over pricing, bookings and repair tracking. This review reflects our direct experience and the explanations provided to us. Usman was also involved in the relevant discussions and can confirm our experience. We retained relevant correspondence and screenshots. If you are a repair-shop owner seriously considering purchasing RepairDesk, you are welcome to contact me. I am willing to privately show the relevant correspondence, screenshots and customer journey we experienced, with any sensitive information removed, so you can make an informed decision. If RepairDesk resolves the underlying issues, accepts responsibility and demonstrates stronger implementation controls and customer communication, I am willing to update this review.

Worst experience ever, the support team is very bad and not helpful at all -Manu

Great experience ,very helpful and very frienly, Ahad es muy amable y su trabajo es exelente merece un aumento .

Repairdesk has been a game-changer for our business, especially thanks to the incredible support from Anyusha. She guided us through setting up recurring billing and membership plans with a clear, step-by-step walkthrough, making the process smooth and easy to understand. The software itself is intuitive, and the features like automated invoicing and flexible membership options have saved us a ton of time. If you're looking for reliable software with top-notch customer support, Repairdesk is the way to go!

Anushay, i very like Repair Desk for manager ticket how to get the phone from customer waw i very satisfatory RepairDesk

We had a great experience working with RepairDesk. The system continues to improve and the new features they are rolling out are very promising for repair businesses like ours. Anushay was especially helpful throughout the process—very responsive, patient, and knowledgeable. She took the time to walk us through everything and made sure our questions were answered. Her support made the experience smooth and enjoyable. Looking forward to continuing to use RepairDesk and seeing the impact of the new tools on our daily operations.