RepairClinic.comReviews of repairclinic.com

Customer service is nonexistent because they never answer the phone no matter which option you choose. Their prices are ok but not spectacular and a lot of the stuff is special order which takes weeks to get in stock. There are better options. Don't waste your time.

Repairclinic.com is a disorganized and confusing platform. Creating orders and completing transactions takes far too much time. The system is inefficient and unnecessarily complicated. Customer service is unhelpful and completely unreliable, leaving you stuck and forced to spend hours trying to solve problems on your own. The entire experience is exhausting and frustrating.

I ordered a part, and expedite it to be to be delivered on Friday. It is now Monday, and they claim there isn't anything they can do about the delay. I asked them to cancel my order, but they refused to do so. Do not order from RepairClinic; there are too many better options out there. You have been warned.

Ordered a belt for my snowblower, saw it was on backorder and so cancelled it. Now they have sent it anyway and charged me. They say I ordered a 2nd time which is wrong. They obviously have an issue with their system. Basically they have committed fraud. Highly recommend never ordering from them

Placing an order was straightforward, but the experience fell apart the moment an issue surfaced. Tracking details were confusing, and getting a clear answer required far more effort than expected. Support responses felt delayed and repetitive, with little urgency to resolve the problem. Policies were referenced often, but flexibility was nonexistent. The process favored procedure over actually helping the customer.

I ordered a part that I checked with their website and it said it was a guaranteed fit. I got the part, it did not fit, and when I sent it in for a refund they denied me one. Skip this website and try someone local, this website seems to be run by scammers. Also, there isn't an option to delete your account, you have to contact customer service for that, too.

Repair Clinic sent me a water intake valve that had some scuff marks and an unnecessary fixture (which I thought nothing of, assuming it had been removed from a new dishwasher). When the part did not fix my dishwasher's issue, I ordered a circulation pump, which also failed to fix the issue, so I decided to return both parts. Repair Clinic blamed me for the scuff marks and extra fixture, which is unacceptable. They referenced their return policy which states that parts which have been installed cannot be returned, and denied me any form of refund. For all I know, the water intake valve was defective, and I have no recourse. Don't put any stock in the "No-Hassle 365-Day Returns" they proudly tout on their homepage. Instead, expect finger-pointing and uncaring dismissal. You are better off with one of their many competitors.

I received a delicate part for my dishwasher in a loose bag. Parts had broken off which wasn't surprising so i sent it back as they requested on the site with the information written on the form they said to fill out. This cost me more money as well. Once receiving the broken item they asked why I had returned it as if i hadn't sent it with the form explaining everything, when i explained and asked for a refund or new piece in a safer packaging they stopped responding. I cannot get ahold of them and they do not answer their phone so I am out 40 bucks and still have a broken dishwasher. Trash customer service and delivery with an outdated return system.