RepairClinic.comReviews of repairclinic.com

One star for repair clinic. I bought a fan from the upper oven of my double wall oven based on the exact part number shown in the image and sku on repair clinic's site. When it arrived I tried to install on upper oven, but it didn't fit since that fan is for lower oven. The two fans are different. I returned it and they refused the return saying I had clearly attempted to install it. So was against return policy. I pointed out the issue was their website explicitly showed it was the correct part of the upper oven. It still shows it's the proper fan for the upper oven to this day. They didn't care. $125 down the drain for me and another $20 for shipping on the return gone. And they still have the fan. Total refusal on this outfit's part to work with me. Therefore 1 star. Never using this place again. The quality of a company is not how well it does when things to right, but how does it behave when things go wrong.

I ordered and paid online for a refrigerator replacement part on November 14, 2020, and received an order confirmation at that time saying shipping info would be forthcoming. Nothing on the site suggested that the part for which I’d be paying was on back order or unavailable. More than two months later, having received nothing further but a barrage of marketing emails, I emailed customer service about the order. I received no response. Today, almost a week later, I called, and— after a half hour on hold—was informed by a customer service rep that the item was still on back order and could become available anytime between now through February 26. Even if it does arrive—I’ve been given no reason to be convinced it will—it will be more than three months after order, with no prior indication that it would be delayed.

This company is a scam. They lied to me repeatedly about having a part. I waited for 40 days for the part to arrive and then it suddenly was delayed for another 30 days for no reason. When I called to ask about it, the customer service representative was a complete jerk and the supervisor said he just didn't care. This company is a total scam - do not buy from them!!

Do not purchase anything from the RepairClinic! Their unreasonable return policy states that you cannot return a part once you've installed it, WITHOUT ANY USE!!! It will end up costing you more in the long run to pay for the part, pay for the shipping to receive the part, and pay for the shipping to return the part because it does not resolve your issue! Do NOT patron this site or company!!

Ordered a part on 08-31-2020. Never got it. Try to call no one picks up. No contact point if you need help. Now will have to go dispute the order for our cycling Thermostat and High Limit Thermostat. Unbelievable!

Found part I was searching for on RepairClinic.com which is an air filter for a Honda power generator. I ordered 2 and since I placed my order before 7 PM on Thursday, July 23rd, and that it would ship that same evening as promised on their website. Since I had need for the part, I paid extra shipping fees to have the items shipped overnight. Upon completing my order and receiving my confirmation number, I noticed that the arrival date had changed to Monday, July 28th. I immediately called their 800 number and waited an hour for someone to answer my call, but no luck. In the meantime, I opened a chat session where it stated that I was 32 in line. I waited and waited finally the chat session stated that I was next, I entered my name, email address and phone number then waited and waited again. No one picked up the chat session, the chat screen cleared then started a new count down where I was back in the queue as 19 in line. Finally, someone picked up my chat session where I explained that I had paid extra to have the filters shipped overnight. The agent indicated that they only had one in stock and that the second one would ship later and arrive on Tuesday, July 28 but that the one they had in stock would ship overnight. Well the item didn't arrive overnight, instead it arrived on Monday, July 27th and low and behold, it wasn't my air filter, it was instead an electronic capacitor. I feel for the other person expecting that capacitor because I know how I feel about the service I received which nowhere near stellar in my books. Upon receiving the capacitor, I immediately call the 800 number and again waited and waited and waited. Finally, I get an agent who did not sound too thrilled to take my call. With all courtesy, I explain my situation, the agent went off to confirm my complaint by which she returned and indicated that my original part would immediately ship out. I requested a refund on my overnight shipping fees where she passed the buck to the Returns department. I asked for their number or to be transferred to them and she stated that she could not and that she did not have their number. I also asked if they want the capacitor shipped back to them and she adamantly said No. I then asked to speak to a manager and basically go the same exact response. I work in the customer service arena, have for many years and I would have to sadly rate this experience very, very low.

I ordered a dishwasher basket from the company with my model number and the photo on the website matched my basket. however they sent a different dishwasher basket and told me even though it was too small and didn't match the picture on the website I would have to pay $10 return shipping before they would refund my $24.58. I even text them a picture of their website and the basket they sent and they still refused to refund my money do not use this business ever.

Experienced the worst customer support from this company. I wish I had made my purchase from an alternative service provide. What's with the delayed delivery and no answer to inquiries?